Senior Product Designer

Zello is a voice-first communication platform that enhances collaboration for desk-less workers. They are seeking a Senior Product Designer to create impactful web experiences aimed at converting enterprise customers and improving Zello’s web products.

Responsibilities:

• Build visually compelling, user-focused experiences on Zello.com in partnership with Marketing and Sales to acquire and convert enterprise leads
• Partner with Product and Engineering to improve and grow Zello’s web-based products, including Management Console, QR Assist, and other core business tools
• Improve usability, accessibility, and information architecture across Zello experiences, including web, iOS, and Android when needed
• Lead collaborative discovery and research across customers, end users, and operating environments, then translate findings into clear opportunities, principles, and product direction
• Facilitate ideation sessions, workshops, and other cross-functional working sessions to align teams around real problems and generate strong solution paths
• Own design work from low-fidelity concepts to high-fidelity execution, and support quality assurance through release
• Use AI tools to improve efficiency, exploration, and quality throughout the design process
• Publish and maintain content on Zello.com and related sites
• Contribute to and evolve Zello’s Design System to improve consistency, quality, and speed across experiences

Requirements:

• A proactive, self-starting designer who takes ownership and maintains a high bar for quality
• Strong in visual design craft, with the ability to create polished work across UI design, iconography, illustrations, infographics, and data-rich experiences
• Comfortable operating in ambiguity and occasional urgency, with the ability to stay calm and work through roadblocks effectively
• A research- and data-driven thinker who uses insights and measurable outcomes to inform decisions
• A clear communicator who works well with stakeholders and cross-functional teammates
• Collaborative by nature, and energized by leading discovery, ideation, and workshop-based problem solving
• Curious and adaptable, with a willingness to adopt new skills, tools, and methods
• Thoughtful about design systems and how they create consistency, predictability, and quality at scale
• Someone who inspires others to embrace design thinking and customer-centered ways of working
• Front-end development experience
• UX research experience
• Experience designing for iOS and Android