Customer Service Rep – 100% REMOTE!!!

Amerit Consulting is a fast-growing staffing and consulting firm seeking a Customer Service Rep for a remote position. The role involves responding to customer inquiries, documenting interactions, and resolving customer issues to ensure satisfaction.

Responsibilities:

• Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
• Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
• Follow standard operating procedures to ensure consistency and accuracy
• Address customer’s inquiries and resolve problems to ensure that appropriate changes are made
• Refer unresolved customer grievances to designated departments for further investigation
• Communicate with supervisor regarding any potential needs or concerns
• Perform data entry accurately
• Perform other duties as assigned by management

Requirements:

• Bilingual fluency in English and one of these commonly spoken languages: Spanish, Japanese, Laotian, Mandarin, Cantonese, Cambodian, Korean, Vietnamese, Tagalog, Hmong, Tagalog and Armenian
• High school diploma or GED required
• Ability to maintain confidentiality and security of all information
• Ability to comply with current and updated policies and procedures
• Ability to interact courteously and effectively with a diverse population
• Cultural competency
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline oriented work environment
• Ability to successfully execute many complex tasks simultaneously
• Ability to work as a team member, as well as independently
• Proficient in the use of Microsoft Office products
• Must be able to remain in a stationary position for an extended period of time
• Must be available 9AM to 9 PM PST, Monday through Friday
• Candidate must have their own Laptop/computer to work REMOTELY
• Wired internet connection from computer to router or modem (Download – 20 Mbps minimum & Upload – 5 Mbps minimum)
• Associate degree