Technical Product Manager - Dentrix

Henry Schein One is the global leader in dental management software, seeking a Technical Product Manager who excels at product, engineering, and AI-enabled platform innovation. This role focuses on owning outcomes and shaping technical strategy to improve the performance and reliability of their Practice Management System, Dentrix.

Responsibilities:

• Define and maintain a Technical Health strategy for Dentrix, aligned to long-term platform stability and modern security standards
• Establish clear principles and guardrails for managing technical risk and system reliability
• Own the technical health roadmap, prioritizing initiatives that improve performance, reduce disruption, and enhance customer trust
• Balance short-term reliability needs with long-term platform scalability
• Drive improvements in performance, uptime, and system resilience across core platform capabilities
• Identify, prioritize, and mitigate technical risks and systemic debt
• Partner closely with engineering teams to leverage existing capabilities and develop new tools that address performance and reliability challenges
• Align stakeholders across engineering, product, and business functions around a shared technical vision
• Define and track success metrics tied to technical debt reduction, system performance, and security posture
• Use data to measure impact and guide prioritization decisions
• Translate complex technical systems into clear, actionable product direction
• Own the product lifecycle end-to-end – from discovery through delivery and continuous optimization
• Drive measurable outcomes across reliability, speed, and customer experience

Requirements:

• Bachelor's Degree in a related field preferred
• 4+ years of Technical Product Management experience in on-premise or SaaS environments
• Understanding of system architecture, APIs, and platform engineering concepts
• Experience defining and executing technical health or reliability roadmaps
• Proven ability to work cross-functionally and align stakeholders on complex technical initiatives
• Excellent analytical skills with a focus on process, measurement, and outcomes
• Ability to translate technical complexity into clear executive-level insights
• Excellent communication and influence skills across engineering and leadership teams
• Bias toward ownership, accountability, and outcomes over output
• Ability to bring structure to ambiguity and drive clarity in complex environments