Women’s Health & Genetics Customer Service Support Representative -Remote

Labcorp is seeking a Women’s Health & Genetics Customer Service Support Representative - Remote. The role involves handling high call volumes, providing clear communication of complex information, and maintaining patient confidentiality while processing billing and payment information.

Responsibilities:

• Source high call volume environment (75 calls per day)
• Research and communicate complex information in a clear/concise manner
• Navigate and work in multiple systems/websites simultaneously
• Process credit card payments over the phone adhering to PCI compliance protocol
• Document telephone conversations clearly and accurately
• Maintain records in billing, including the review of accounts, payment collections and case notes
• Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
• Establish program protocols and procedures

Requirements:

• High School diploma or GED equivalent
• 3 years or more of customer service experience
• Associates degree
• 3 months or more XIFIN experience
• Bilingual in English and Spanish
• 1 year or more specialty testing or genetics healthcare customer service
• 1 year or more Medicare/Medicaid or collections billing experience