Technical Writer

UNIVERSAL Technologies is seeking a Technical Writer for an onsite role in Brooklyn, NY or within the 5 boroughs to support enterprise IT infrastructure and application modernization initiatives. This role requires strong experience in producing high-quality technical documentation, including system architecture, runbooks, and compliance artifacts, while collaborating across infrastructure, security, and operations teams.

WHO WE ARE

UNIVERSAL Technologies, LLC is a Women-Owned (M/WBE) IT solutions and consulting company with over 15 years of experience delivering enterprise-grade technology solutions. We partner with public sector and commercial clients to provide high-quality IT services across Development, Business Analysis, Project Management, Cyber Security, Network Engineering, and Systems Architecture. Our mission is to become an extension of our clients teams, delivering impactful and scalable solutions.

WHAT WE OFFER

• Competitive compensation
• Health, Dental, and Vision Insurance
• Group Life Insurance
• 401(K)
• HSA/FSA options
• Pre-Tax Transportation Program
• Generous PTO and holiday package

MANDATORY SKILLS / EXPERIENCE

• Minimum of 7 years of experience in technical writing within enterprise IT or infrastructure environments
• Strong understanding of multi-environment architectures (DEV, QA, PROD)
• Proven experience developing Bills of Materials (BOMs), system architecture documentation, and operational runbooks
• Solid knowledge of networking concepts, including IP addressing, ports, protocols, and firewalls
• Experience with security accreditation and compliance documentation
• Familiarity with ITIL processes and enterprise governance frameworks
• Proficiency with MS Office, Visio (or similar diagramming tools), and documentation platforms such as Confluence or SharePoint
• Strong analytical, stakeholder management, and communication skills

SCOPE OF SERVICES

• Lead the preparation and consolidation of application inventories across DEV, QA, and PROD environments
• Develop and review Bills of Materials (BOMs) for applications prior to submission to infrastructure and governance teams
• Create, standardize, and maintain runbooks, system architecture documents, and security accreditation artifacts
• Prepare and submit firewall rules for inbound and outbound communications
• Validate provisioned infrastructure components against approved architecture designs
• Establish and enforce documentation standards, templates, and governance processes
• Collaborate with Infrastructure, Security, Architecture, and Operations teams to ensure documentation accuracy, completeness, and compliance
• Support audit readiness by ensuring documentation aligns with enterprise standards and regulatory requirements

UNIVERSAL Technologies is an equal opportunity employer.