Description:

Function as the liaison for the application and business teams aligning our services to business needs.
Advanced Technical Contributions

SCCM Imaging & Provisioning: Deliver complex imaging solutions for legacy platforms outside Intune, ensuring operational continuity.
SCCM Environment Optimization: Proactively cleaned and aligned collections, improving system performance and manageability.
Windows 11 Upgrade Project (SUMIO): Built out new Windows 11 virtual desktops, enabling smooth transition to modern platforms.
Vulnerability Remediation: Triaged and remediated vulnerabilities across multiple systems, strengthening security posture.
Work with TA s on Win2012 upgrades (28 machines)

Process Development & Knowledge Management

Author comprehensive documentation for SCCM provisioning, template deployment, and Dameware connectivity, creating repeatable processes and reducing onboarding time.
Establish a knowledge base that supports team learning and ensures long term sustainability of certificate management practices.

Leadership & Mentorship

Provide guidance on group policy management approach to Eli as a mentorship and knowledge transfer.
Facilitate cross?team collaboration with IT, infrastructure, and support teams, ensuring alignment and smooth operations.
Acted as a trusted resource for critical issues, offering direction and resolution support.

Operational Excellence

Perform elevation 3?way match checks across physical and virtual environments, ensuring compliance and accuracy.
Maintain ServiceNow queues with discipline, handling diverse incidents and requests while balancing workload across the team.
Drive continuous improvement initiatives, identifying and implementing process enhancements to improve efficiency and user experience.

Required Qualifications

Strong knowledge of Windows OS, Microsoft Office 365, Active Directory, remote support tools, Microsoft Azure.
Intermediate networking knowledge (TCP/IP, DNS, DHCP).
Extensive experience with SCCM and GPO configurations and deployments
Experience with Data backups and recovery methods and tools.
Familiarity with ITIL framework and ticketing system in a global enterprise (eg. Servicenow, Jira).
Virtual desktop deployments
Excellent problem-solving and organizational skills

Preferred Technical requirements:

Your daily work:

To monitor and action customer requests as well as automated alerts in the ITSM system
To create reports to aid in the analysis of production activities
Job shadow more experienced analysts during day-to-day activities
Join and contribute to team building exercises and knowledge sharing
Prioritize on the critical issues when they come up
Support site support services including but not limited

SCCM Engineer (Hybrid in Columbia, SC ) Local only W2 role

Key skills