Food and Beverage Supervisor

Company Description

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

The Food & Beverage team is seeking a Restaurant Supervisor at Westgate Lakes Resort & Spa to support daily restaurant operations, guest satisfaction, and service standards. This on‑site role works with management to create a welcoming dining experience, support team training and scheduling, enforce policies, and help increase sales while reducing service complaints in a fast‑paced hospitality environment. 

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values: Integrity, Passion and Work Ethic.

• Assist restaurant management with daily food and beverage operations
• Support high guest satisfaction and service quality standards
• Create a festive and welcoming dining atmosphere
• Assist in increasing sales and reducing service complaints
• Support team member training and onboarding programs
• Assist with scheduling of service‑related employees
• Enforce company, department, and grooming policies
• Participate in the monthly Goals & Measurements Program
• Participate in Serving and Bartending

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made.

• One to two years of restaurant, food and beverage, or guest service experience preferred. Supervisory or lead experience a plus.

• Strong guest service, communication, organization, and team leadership skills. Ability to work in a fast‑paced hospitality environment.

• Strong guest service, communication, organization, and team leadership skills. Ability to work in a fast‑paced hospitality environment.

• ServSafe Certification

Additional Information

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.