Senior Business Systems Analyst

Empower is dedicated to transforming financial lives and fostering a flexible and inclusive work environment. They are seeking a Senior Business Systems Analyst to drive the requirements and design process for complex software systems, focusing on authentication and identity management while collaborating with various stakeholders.

Responsibilities:

• Gather and document business and technical requirements in an Agile environment, translating them into clear, well-defined user stories
• Write detailed API requirements — request/response structures, data mappings, error handling, and integration workflows — for Java/Spring Boot services
• Define front-end requirements for React-based web applications, collaborating with a separate design team to align on user experience
• Create flow diagrams, sequence diagrams, and technical documentation for authentication and identity management flows
• Work with tech leads and architects to break down complex technical stories and validate solution designs
• Partner with the value stream owner and product stakeholders to ensure requirements align with business objectives
• Analyze existing systems and processes to identify improvement opportunities
• Conduct impact analysis and help troubleshoot issues during implementation
• Mentor junior and mid-level analysts and provide technical guidance

Requirements:

• 5+ years of experience as a Business Systems Analyst or equivalent technology industry background
• Proficient at identifying and solving business problems through innovative and practical solutions
• Effective communication skills to convey technical information in a clear manner to all levels
• Experienced in collecting, documenting, and managing system requirements from stakeholders
• Deep understanding of highly complex multi-platform applications and systems
• Effective communication and documentation skills to create comprehensive reports, manuals, workflows, and specifications
• Proficient at managing tasks, timelines, and resources effectively to ensure successful project delivery
• Ability to be flexible and adaptable to changes in project scope, requirements, or technological advancements
• Experience working with RESTful APIs, including integration patterns, API documentation, and tools like Postman
• Proven ability to write user stories for web-based applications, covering both front-end UI and back-end API layers
• Familiarity with Jira, Confluence, and Figma as part of an Agile workflow
• Strong communication skills — able to bridge business stakeholders and technical teams effectively
• Experience documenting system requirements, workflows, and specifications
• Understanding of multi-platform application architectures and system integrations
• Ability to manage competing priorities and adapt to evolving requirements
• Experience with authentication, identity management, or security-related systems (SSO, OAuth, MFA)
• Background in financial services, particularly defined contribution or retail investment platforms
• SQL proficiency for data analysis and requirements validation
• Understanding of web accessibility standards (ADA/WCAG)
• Experience writing acceptance criteria or BDD-style specifications
• Prior experience as a QA engineer, developer, or in another hands-on Agile team role
• Production support or troubleshooting background