Customer Success Specialist

Honeywell is a leading software-industrial company focused on technology solutions for efficiency and productivity. The Customer Success Specialist will manage customer relationships throughout the customer lifecycle, ensuring product adoption and maximizing value from the company's offerings.

Responsibilities:

• Support customer relationships to retain revenue and to grow the monthly recurring revenue
• Be involved in the entire customer lifecycle from pre-sales, on-boarding, and through the duration of the subscription period
• This includes building, maintaining and presenting customer centric support/usage scorecards and reports
• Help drive product adoption with the customer and ensure quick time to value
• Develop a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs
• Monitor accounts and tracks usage to minimize churn and work proactively to eliminate any risk while driving adoption
• Work in a team centered environment to develop and constantly improve processes to engage customers and provide recurring value