EarnIn is a trailblazer in ethical financial access, reimagining how people get paid with a human-first approach. The Customer Service Representative will respond to customer inquiries, provide support, resolve concerns, and collaborate with team members to enhance customer experience.
Responsibilities:
- Respond to customer inquiries via chat, email, or phone
- Provide friendly and helpful support – every interaction matters
- Resolve basic customer concerns efficiently and with empathy
- Maintain accurate records of interactions in our simple tools
- Collaborate with team members when needed to solve tricky cases
- Share feedback that helps improve our processes and product
Requirements:
- Good communication skills (written & spoken)
- Basic computer knowledge & ability to navigate web apps
- Positive attitude and willingness to learn
- Ability to work remotely (reliable internet connection)
- Part-time schedule flexibility (10–25 hrs/week)
- Empathy, curiosity, and reliability