Customer Service Representative

EarnIn is a trailblazer in ethical financial access, reimagining how people get paid with a human-first approach. The Customer Service Representative will respond to customer inquiries, provide support, resolve concerns, and collaborate with team members to enhance customer experience.

Responsibilities:

• Respond to customer inquiries via chat, email, or phone
• Provide friendly and helpful support – every interaction matters
• Resolve basic customer concerns efficiently and with empathy
• Maintain accurate records of interactions in our simple tools
• Collaborate with team members when needed to solve tricky cases
• Share feedback that helps improve our processes and product

Requirements:

• Good communication skills (written & spoken)
• Basic computer knowledge & ability to navigate web apps
• Positive attitude and willingness to learn
• Ability to work remotely (reliable internet connection)
• Part-time schedule flexibility (10–25 hrs/week)
• Empathy, curiosity, and reliability