Restaurant Team Member

GENERAL DESCRIPTION

A Potbelly Associate’s job is to provide our customers an excellent experience by providing fast, friendly and accurate service and by delivering a quality and consistent product every time, in a clean and inviting environment. They are also to display the Potbelly Values at all times. 

FOCUS

Essential

• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards.
• Provide fast, friendly, and accurate service to customers.
• Comply with health and safety standards for food, cleanliness, and safety of the shop.
• Maintain personal hygiene standards and follow Potbelly uniform standards.
• Comply with shop security and safety standards.
• Handle raw and finished waste according to established procedures.
• Engage in friendly conversation with customers in line.
• Act with a sense of urgency toward all customers in the shop.
• Ability to discuss Potbelly history with others. 

Other Key Functions

• Restock food line, chips, and cooler.
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by members of the Management Team.
• Prepare meats, cheeses, bread, vegetables, and condiments for different sandwiches and salads.
• Prepare shakes, cookies, soups and other food items. 
• If 18 or older, use and clean the automatic slicer & manual chicken slicer to prepare food items.
• Clean and maintain all areas of the shop, including the dining room, service line, kitchen, and restrooms. This includes cleaning tables, floors, counters, walk-in cooler, food prep stations, restroom fixtures, washing dishes and taking out the trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Take delivery/catering/pickup orders accurately over the phone.
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Other duties as assigned.

PHYSICAL FUNCTIONS

• Ability to stand/walk a minimum of 5 hours or as needed.
• Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed.
• Must be able to work a flexible work schedule that could include a minimum of 2 shifts per week.
• Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customers, and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.

EXPERIENCE, EDUCATION AND BEHAVIORS

• Must represent Potbelly Advantage and Our Values.
• Must be at least 16 years of age
• All hourly, non-managers are required per jurisdictional requirements to successfully complete a Food Handler course and exam. Failure to do so will result in termination of employment.
• Must be friendly and customer service-oriented.
• Strong verbal communication skills.
• Must possess neat and clean hygiene.
• Ability to handle a knife confidently.
• Must be able to work in a fast-paced environment and have a sense of urgency.
• Ability to work as a team-player.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.