Technical Support Engineer

Komodor is a cutting-edge Kubernetes Platform provider that aims to simplify the developer experience and enhance efficiency. As a proactive Technical Support Engineer, your primary responsibility will be to provide exceptional support and solutions to customers and internal technical teams, ensuring their success and satisfaction with the platform.

Responsibilities:

• Researching issues and identifying potential solutions while providing prompt and accurate feedback to customers and internal stakeholders
• Understanding how things work under the hood and providing possible solutions
• Prioritize and manage multiple issues from customers on our products and platform, simultaneously
• Communicate internal stakeholders and ensure that they are well informed of the progress and plan
• Create and maintain technical documentation to improve our support process and assist our customers

Requirements:

• 3+ years of experience as a Support Engineer/Technical Support in a software or SaaS company - ideally in a start-up environment
• BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
• Familiarity with the DevOps world - Must
• knowledge of Kubernetes - Big plus
• Experience with customer support platforms (e.g. ZenDesk, Service Desk, Freshdesk etc)
• Excellent analytical skills, passion for pinning down technical issues, and solving problems
• Independant, dynamic, with high energy and a passion for customer success
• Enjoy a fast-paced startup environment
• Native/fluent level English (both written and spoken)