Product Manager - Endpoint Management

NinjaOne is a company focused on simplifying IT operations for over 35,000 customers globally. They are seeking a Product Manager to lead the development of their core endpoint management capabilities, ensuring effective collaboration with engineering and design teams to enhance product features and user experience.

Responsibilities:

• Help define and evolve the vision for NinjaOne’s core endpoint management capabilities, ensuring we continue to lead the market in functionality, usability, innovation and flexibility
• Contribute to and own key parts of the core platform roadmap
• Evaluate opportunities, set priorities, and make trade-offs that deliver the most value to customers and the business
• Drive product direction for core features such as automations, policies, agent behaviour, configuration models, and other foundational capabilities used across the platform
• Work closely with engineering, design, support, and other stakeholders to bring new capabilities from concept to delivery, ensuring features are well-defined, usable, and solve real customer problems
• Engage with customers, MSPs, and internal teams to understand how endpoint management is used in practice
• Translate those insights into product improvements and new capabilities
• Write clear product requirements, define workflows and edge cases, and ensure features are delivered to a high standard
• Iterate based on feedback and usage data
• Ensure core platform capabilities work cohesively across NinjaOne and enable other product areas to build on top of them effectively
• Other duties as needed

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred, but not required
• 5+ years of experience in IT or technical roles such as managing or working in an IT helpdesk, at an MSP, or in an internal IT team
• 2+ years of Strong Product Management experience, ideally with B2B SaaS or IT management products
• Solid background in operating systems or system administration, such as: Windows, macOS, or Linux administration
• Endpoint management, device configuration, automation, or scripting
• Experience in MSP, internal IT, or infrastructure-focused roles
• Deep understanding of how IT teams manage endpoints in real-world environments
• Comfortable working closely with engineers and understanding technical concepts without needing to write production code
• Proven ability to take product features from idea to delivery and iterate based on customer feedback
• Strong written and verbal communication skills
• Data-informed decision maker who balances customer needs, product quality, and business priorities
• Able to influence and align stakeholders without formal authority
• Experience working in a collaborative, multi-PM environment is a plus