Site Reliability Engineer

NTT DATA North America is a leading business and technology services provider, dedicated to fostering innovation and client success. They are currently seeking a Site Reliability Engineer to ensure the reliability, scalability, and performance of mission-critical cloud platforms and applications across multi-cloud environments while implementing automation and monitoring practices.

Responsibilities:

• Design, implement, and maintain highly available, scalable, and fault-tolerant systems across multi-cloud platforms
• Define and manage Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets to ensure system reliability
• Perform root cause analysis (RCA) for incidents and implement corrective and preventive actions
• Develop and maintain disaster recovery (DR) and high availability (HA) strategies
• Collaborate with development teams to improve application resiliency and performance
• Develop and maintain Infrastructure-as-Code (IaC) using Terraform and GitHub for automated provisioning and deployment
• Automate operational tasks, including system scaling, patching, and configuration management
• Build CI/CD pipelines to improve deployment reliability and reduce manual intervention
• Ensure consistent and repeatable deployments across environments
• Design and implement observability solutions using Prometheus and Grafana for metrics, logging, and alerting
• Establish proactive monitoring and alerting strategies to detect and resolve issues before user impact
• Integrate monitoring solutions with ServiceNow for incident management and automated ticketing
• Analyze system performance and optimize resource utilization across cloud environments
• Lead incident response efforts, including triage, mitigation, and resolution of production issues
• Implement and improve incident management processes, including on-call rotations and escalation procedures
• Conduct post-incident reviews and drive continuous improvement initiatives
• Develop runbooks and operational playbooks for common failure scenarios
• Implement and enforce DevSecOps practices across all cloud environments
• Collaborate with security teams to ensure compliance with enterprise security standards, including identity and access management (IAM), secrets management (CyberArk), and secure access (Appgate)
• Support vulnerability management, patching, and system hardening efforts
• Ensure adherence to governance policies, including tagging, cost optimization (FinOps), and audit requirements
• Partner with cloud architects, developers, and platform engineers to improve system design and operational efficiency
• Evaluate and adopt new tools, technologies, and best practices to enhance reliability and performance
• Promote a culture of automation, reliability, and operational excellence
• Participate in knowledge sharing, training, and mentoring of team members

Requirements:

• 5+ years of experience in Site Reliability Engineering, DevOps, or cloud operations roles
• Hands-on experience with at least one major public cloud provider (Azure, AWS, GCP, or OCI); multi-cloud experience preferred
• Strong experience with: Infrastructure-as-Code using Terraform, Source control and CI/CD pipelines (GitHub), Monitoring and observability tools (Prometheus, Grafana), Incident management and production support
• Experience with scripting or programming (Python, Bash, or similar)
• Strong understanding of system architecture, networking, and distributed systems
• Experience with REST APIs and automation frameworks
• Experience integrating ServiceNow with monitoring and incident workflows
• Familiarity with CyberArk and Appgate for secure access and credential management
• Experience with containerization and orchestration (Docker, Kubernetes)
• Knowledge of MuleSoft or API integration platforms
• Understanding of FinOps and cloud cost optimization strategies
• Relevant certifications (e.g., AWS Certified DevOps Engineer, Azure DevOps Engineer, Google Professional Cloud DevOps Engineer)