Remote Customer Service Agent

Disabled Veteran Solutions (DVS) is searching for enthusiastic Inbound Customer Service Agents to support government-based contracts in security, health & human services, and state benefits. The role involves answering inbound calls, troubleshooting tech issues, and delivering friendly customer service.

Responsibilities:

• Answer inbound calls and be the friendly, positive voice customers look forward to hearing
• Troubleshoot tech issues, helping callers with basic equipment navigation and opening support tickets
• Schedule appointments at designated locations
• Document calls thoroughly, including questions, complaints, and resolutions
• Make follow‑up calls to keep customers informed
• Deliver friendly, fast, professional service every time

Requirements:

• Remote‑ready setup: Reliable high-speed internet, ability to troubleshoot basic tech issues, and a private workspace
• Education: High school diploma or GED required; advanced education a plus
• Credentialing: Ability to complete an extensive credentialing and background check process
• Communication skills: Clear, confident, and able to build rapport quickly
• Schedule: Training 9:00a - 4:30p - . Regular M-F 9:30a - 6:00p & Sat 8:00a - 12:00p Eastern Standard Time
• Bilingual (English/Spanish) is a huge plus