Product Manager

Summary
Own and improve how Mailchimp Customer Success teams operate across Salesforce and related tools, ensuring a smooth and effective end-to-end customer experience.

Scope

• Fully dedicated to Mailchimp Customer Success end-to-end work
• Own and manage the Salesforce backlog for ongoing Customer Success and Customer Care operations
• Support fourth-quarter Customer Success initiatives and requests that impact the end-to-end customer experience
• Collaborate cross-functionally with High Availability engineering teams and Customer Success Product and Development teams

Skills and Tech Stack

Must-have

• Working knowledge of the Salesforce platform (functional understanding; deep administration or development not required)

Strongly Preferred

• Experience with third-party tools such as Chili Piper, Gainsight, and Customer Success workflow tools
• Strong cross-functional collaboration skills with the ability to:
• Own and prioritize a backlog
• Drive alignment across teams
• Make independent scoping and prioritization decisions
• Strong understanding of end-to-end customer experience, with the ability to operate as a true Product Manager (not just a coordinator)

Nice to Have

• Familiarity with BigQuery, especially for understanding upstream data flows into Salesforce