Supervisor, Dealer Services (Manheim Mississippi)

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Supervisor, Dealer Services

Management Level

Supervisor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

This position supervises and directs the daily functions of Dealer Services Department which is responsible for working with Manheim customers and location operational groups to ensure that the sales runs smoothly both operationally and administratively. The position works closely with General Sales Manager and Field Sales Team to ensure that customer expectations are met or exceeded. The position promotes and educates customers on the various products and services provided by Manheim.

Responsibilities

• Oversee day-to-day operations, providing oversight and direction to employees in the operating unit.
• Establishes and maintains positive relationships with clients and works with team to understand client requirements and expectations, develop and implement client-specific sales strategies, manage sales execution, understand, address, and resolve sales-related issues.
• Works with managers to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, work quality, prioritization, and superior customer service.
• Serves as a point person for resolution of customer issues in partnership with the Field Sales Team and Major Accounts. Identify, assess, and resolve issues; refer unresolved customer conflicts to designated departments for further investigation.
• Collaborate with other departments, physical sites, clients, and Manheim and/or Cox Automotive groups to ensure client success, address issues impacting employees and assure an overall positive experience for both clients and employees.
• Communicate with managers on challenges, process changes, and new accounts. Provide input for improvements, diagnostic tools, and process.
• Coordinate and oversee the sales preparation for assigned accounts, ensuring accurate collection of vehicle and account information as defined in the Dealer Services standard operating procedures.
• Partners with managers from Operations, Automotive Service & Repair, and other departments to ensure execution related to readiness of vehicles.
• Utilizing a deep understanding of the automotive business and clients’ business models, strategically align Cox Automotive’s suite of products and services to ensure client success.
• Leads the education of Dealer customers on Online Vehicle Exchange, Simulcast, Manheim.com, Manheim Express and on other Manheim services, especially MMR to ensure Manheim employees set realistic expectations on selling cars. Provide assistance and training in usage.
• Develop and nurture team members’ strengths and identifying areas for improvement through encouragement with goal setting, feedback, employee recognition, rewards, and performance development planning.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned.

Qualifications

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience   

• Degree in Business Administration or equivalent preferred,
• Experience in the Dealer or Commercial Services preferred. 
• Customer service experience required. 
• Experience coaching and leading others preferred. 
• Ability to foster productive and professional internal and external business relationships required. 
• Strong verbal and written communication skills required. 
• Strong interpersonal skills required. 
• Strong ability to problem solve and de-escalate heated situations required. 
• Strong organizational skills required. 
• Good computer software skills necessary. Must possess basic Microsoft Excel, Word, and Outlook skills. 
• Ability to sit or stand for prolonged periods of time. 
• Ability to perform repetitive data entry tasks, manual dexterity. 

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.