Patient Access Trainer

Job Family:

Patient Access General

Travel Required:

Up to 10%

Clearance Required:

None

What You Will Do:

Under the supervision of the Director of Patient Access, the PA Trainer is responsible for the preparation, training, and evaluation for users in all areas of Patient Access. This position will also be responsible for performing and maintaining the quality assurance process for the department.

• Maintains responsibility for training and continuing education of Patient Access staff on operational policies and procedures, third party requirements and regulatory compliance changes.

• Identifies and assesses training needs within the Patient Access Department. Performs periodic quality and accuracy reviews of staff performance to identify individual retraining needs as well as departmental training opportunities.

• Develops and maintains all training materials including the construction of binders, course books and any relevant job aids that facilitate the training process.

• Responsible performing quality assurance audits for the purpose of monitoring the accuracy of patient registration system transactions.

• Reviews QA statistical data with Patient Access leadership; helps identify problems and trends; and recommends solutions.

• Participates in training-related projects and process improvement initiatives. Attends and participates in multi-disciplinary project teams across the organization.

• Maintains excellent competencies in the registration policies and procedures per departmental guidelines.

• Ability to work different shifts as needed. Primary working hours will be M-F Days. However, hours may change as necessary to train staff.

• Acts as a liaison between Guidehouse and client HR within the scope of new joiner orientation and onboarding.

• Lead classroom setting training when applicable.

• Provide training to address audit findings and identified opportunities for improvement (OFI).

• Other duties as assigned by leadership.

What You Will Need:

• High School graduate or equivalent

• 3-5 years relevant experience in healthcare, customer service, and/ or training

What Would Be Nice To Have:

• 1 year of work instruction drafting and education module development experience

• Training and error root-cause analysis experience.

• Microsoft Suite

• Epic

#LI-DNI

The annual salary range for this position is $49,000.00-$81,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.