Systems Analyst ( Manage File Transfer Engineer)

RIT Solutions, Inc. is seeking a highly experienced Senior Managed File Transfer (MFT) Engineer / System Analyst III to support and enhance enterprise MFT platforms within a large-scale environment. The role focuses on engineering, platform enhancements, automation, and ongoing project initiatives, requiring deep technical expertise in IBM's Sterling ecosystem.

Responsibilities:

• Design, implement, and enhance enterprise Managed File Transfer (MFT) solutions using IBM Sterling platforms
• Provide Level 3 (L3) on‐call and escalation support for production issues when escalated beyond offshore support teams
• Focus on engineering initiatives, including:
• Platform enhancements and optimization
• Automation of MFT processes, monitoring, recovery, and alerting
• Support for ongoing and new MFT‐related projects
• Support and administer IBM Sterling technologies, including:
• Sterling File Gateway (SFG)
• Sterling Secure Proxy (SSP)
• Sterling External Authentication Server (SEAS)
• Sterling B2B Integrator (B2Bi)
• IBM Connect:Direct
• Analyze current systems and workflows to identify gaps, performance issues, and automation opportunities
• Perform impact and gap analysis, designing and implementing configuration changes, integrations, or system improvements
• Collaborate with application teams, infrastructure, security, and business stakeholders to gather requirements and deliver solutions
• Develop and maintain technical artifacts, including:
• Integration and interface specifications
• Test plans and deployment strategies
• Support, operational, and design documentation
• Act as a subject matter expert, providing guidance on secure file transfer architecture and best practices
• On‐Call & Support Model
• Day‐to‐day production monitoring and support are handled by an offshore operations team
• This role participates in the on‐call rotation only as an L3 escalation engineer
• On‐call responsibilities focus on complex technical issues, root cause analysis, and permanent fixes, not routine operational support

Requirements:

• 7+ years of experience supporting enterprise integration or application platforms
• Strong hands‐on experience with IBM Sterling MFT, especially Sterling File Gateway (SFG) and Connect:Direct (required)
• Proven ability to design and deliver engineering enhancements, automation, and reliability improvements in MFT environments
• Experience evaluating existing integration systems and recommending improvements to stability, scalability, and workflow efficiency
• Hands‐on experience or strong interest in AI adoption and implementation, including: Applying AI/ML or intelligent automation to integration platforms, monitoring, alerting, and incident analysis
• Using AI‐driven tools to improve operational efficiency, proactive issue detection, and root cause analysis
• Strong documentation, analytical, and problem‐solving skills
• Ability to work effectively with distributed and remote teams