Life Sciences Field Service Engineer

Danaher Corporation is a global leader in life sciences, diagnostics, and biotechnology. They are seeking a Life Sciences Field Service Engineer to provide high-quality onsite customer support, conduct service and repairs, and ensure customer satisfaction through effective communication and adherence to service strategies.

Responsibilities:

• Conducting service, repair, installation of products and ensuring Preventative Maintenance Inspections and modifications are completed within the specified time frames
• Adhering to customer focused strategies to achieve business goals, increase customer satisfaction, whilst positioning Service Support as a positive sales differentiator in an ever increasingly competitive market
• Ensuring accurate and timely completion of all paperwork, debriefing and reports and maintaining accurate car inventory

Requirements:

• A minimum HNC (or equivalent) in a relevant technical subject
• Good interpersonal skills with the ability to communicate effectively both internally and externally at all levels
• Drive to continuously seek to add value to the services provided and achieve first time fixes, leading to reduced breakdown times, lower costs to the customer, thus enhancing customer satisfaction and retention
• Ability to travel with occasional overnight stays supporting both local territory and other territories as required
• Must have a valid driver's license with an acceptable driving record
• Ability to lift, move or carry equipment service kits
• Able to travel overseas for training purposes
• Previous Life Science Liquid/Acoustic Automation experience desirable
• Working within a Laboratory/Clinical environment
• Fault Find Skills, IT literate, good knowledge of Microsoft Office products & confidence with other IT applications