AI Solution Business Analyst - Remote

NTT DATA North America is a leading business and technology services provider, and they are seeking an experienced AI Solution Business Analyst to join their team. The role involves acting as a strategic bridge between business stakeholders and technical teams to design and deliver AI-driven healthcare solutions that improve efficiency and outcomes.

Responsibilities:

• Engage with healthcare stakeholders (providers, payers, life sciences, operations, compliance, IT) to understand business needs, workflows, and pain points
• Analyze as-is and to-be healthcare workflows, including clinical, administrative, operational, and financial processes
• Identify opportunities where AI Agentic systems can improve outcomes, reduce costs, or enhance efficiency
• Define business, functional, and non-functional requirements for AI-powered and agent-based solutions
• Collaborate with AI/ML, data engineering, and solution architecture teams to design:
• Autonomous or semi-autonomous AI agents
• Multi-agent workflows
• Human-in-the-loop systems
• Translate requirements into:
• User stories / epics
• Process flows
• Decision logic
• Agent orchestration diagrams
• Support AI solutions across healthcare use cases such as:
• Patient engagement & virtual health assistants
• Clinical decision support systems (CDSS)
• Care management & population health
• Claims automation & prior authorization
• Revenue cycle management
• Clinical documentation & EHR automation
• Ensure solutions align with clinical safety, quality, and usability standards
• Work with data teams to define data requirements, sources (EHR, HL7/FHIR, claims, IoT, labs), and quality metrics
• Ensure AI solutions comply with healthcare regulations and standards including:
• HIPAA
• GDPR (where applicable)
• HL7 / FHIR
• Clinical governance and audit requirements
• Assist in defining explainability, auditability, and bias mitigation requirements for AI agents
• Serve as a trusted advisor to clients and internal stakeholders
• Facilitate workshops, requirement sessions, and solution walkthroughs
• Support Agile delivery by participating in:
• Sprint planning
• Backlog grooming
• UAT coordination
• Assist with solution documentation, demos, and go-live support

Requirements:

• 6+ years of experience as a Business Analyst / Solution Analyst in the Healthcare domain
• Strong understanding of healthcare ecosystems (providers, payers, life sciences, EHR systems)
• Hands-on experience working on AI, ML, NLP, or automation-driven solutions
• Understanding of AI Agents and Agentic workflows
• Understanding of LLM-based solutions (chatbots, copilots, virtual assistants)
• Ability to translate business needs into AI agent behaviors, prompts, and workflows
• Familiarity with AI risks, ethics, and governance in healthcare
• Experience with Requirement modeling (BPMN, UML)
• Experience with User stories and acceptance criteria
• Experience with API-based and data-driven architectures
• Working knowledge of EHR systems (Epic, Cerner, etc.)
• Working knowledge of HL7, FHIR standards
• Excellent stakeholder management and communication skills
• Ability to explain complex AI concepts to non-technical and clinical users
• Strong problem-solving and critical thinking mindset
• Collaborative and adaptable in fast-paced, innovation-driven environments
• Experience delivering AI products or agent-based platforms in healthcare
• Exposure to GenAI, LLM orchestration frameworks, or autonomous agents
• Bachelor's degree in Healthcare, IT, Engineering, or related field (Master's preferred)
• Certifications such as: CBAP / CCBA, Healthcare IT certifications, Agile / Scrum BA certification