Senior Site Reliability Engineer

Cloudbeds is a company transforming hospitality through their software platform, serving properties worldwide. The Senior Site Reliability Engineer will ensure the reliability and performance of the platform, architect scalable AWS solutions, and foster a culture of automation and continuous improvement within the engineering teams.

Responsibilities:

• Design and implement reliable and scalable AWS architecture to meet the needs of the organization
• Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure-related components
• Support the CICD process with ArgoCD and GitOps
• Automate the platform deployments with Terraform infrastructure-as-code
• Develop and continuously improve product Observability and Monitoring systems based on the Grafana, Prometheus, DataDog, and Cloudwatch
• Respond and participate with Incident Management and Root Cause Analysis, ensuring minimal impact on services
• Optimize system performance and troubleshoot issues as they arise
• Collaborate with development teams to establish monitoring best practices and ensure systems meet reliability targets
• Collaborate with security teams to implement and maintain security best practices
• Infrastructure support rotation providing guidance to other engineering teams

Requirements:

• 5+ years of experience as a DevOps or SRE working within the AWS ecosystem
• 5+ years of experience with Kubernetes (EKS) and Helm charts
• Experience with designing, building, and supporting CI/CD pipelines with ArgoCD and GitHub actions
• Experience with infrastructure-as-code methodologies with Terraform
• Experience with Observability and Monitoring with Grafana, Prometheus, DataDog, and Cloudwatch
• Experience with Incident Management, full stack troubleshooting, performance analysis and root cause analysis (RCA)
• Experience with Web application systems such as Nginx, Ingress controllers, load balancing and Content Delivery Networks
• Experience with Databases (MySQL, PostgreSQL, Aurora) and Middleware technologies (Redis, Memcached and SQS)
• Good networking skills with VPC, Security Groups and Network ACLs
• Ability to work remotely and manage your own time in a global team
• Good written and verbal communication in English
• Bachelor's degree in Computer Science or equivalent experience
• Advanced experience with Database Administration (Aurora, MySQL, PostgreSQL)
• Experience working in a PCI-compliant environment
• Experience working with Kong API Gateway