Customer Service Rep I - Claims Alert

Crawford & Company is a global leader in claims management, dedicated to restoring lives and communities. They are seeking a Customer Service Representative I to intake claims, provide excellent customer service, and assist with various responsibilities within the call center environment.

Responsibilities:

• Intake First Notice of Loss (FNOL) claims
• Conducts emergency adjuster call outs via three-way calls with client
• Processes emergency or catastrophe event FNOL
• Achieves and maintains proficiency with all client instructions
• Meets or exceeds call center standards
• Provides excellent customer service to all internal team members and external customers
• Assists with special projects or performs other duties as requested
• Upholds the Crawford Code of Conduct

Requirements:

• High school diploma is required
• 1-2 years of face to face, telephony, or administrative customer service experience
• Ability to deal tactfully and professionally with clients over the phone
• Strong computer and keyboard skills
• Excellent attention to detail and organizational skills
• Good time management abilities
• Strong analytical and problem solving ability
• Excellent written, verbal and oral communication skills
• Ability to work independently, with minimal supervision
• Good interpersonal skills
• Strong work ethic