Client Identity & Access Management Product Manager – Digital Consumer & Small Business

KeyBank is seeking a results-driven Product Manager to lead Client Identity and Access Management (CIAM) strategy execution for their Consumer and Small Business channels. This role is pivotal in advancing fraud prevention and client protection by modernizing authentication and supporting the CIAM program, providing strategic guidance and technical leadership for secure client experiences.

Responsibilities:

• Act as SME for identity verification and authentication in Consumer and Small Business channels
• Lead cross-functional coordination
• Implement CIAM standards and orchestrate authentication flows within consumer banking and payments platforms
• Define metrics for fraud detection and authentication performance
• Analyze account takeover and credential compromise trends; develop mitigation strategies
• Maintain CIAM documentation and strategic roadmap
• Support annual review and attestation of CIAM capabilities
• Stay current on B2B and high-value transaction authentication threats and innovations

Requirements:

• Bachelor's degree or equivalent in Business, Technology, or related field; advanced degree preferred
• Minimum of 5+ years in identity, access management, fraud, or cybersecurity roles
• Experience with authentication orchestration platforms and CIAM tools
• Strong understanding of channel-specific client behaviors and risk profiles
• Proven ability to manage cross-functional initiatives and vendor relationships
• Familiarity with regulatory frameworks (e.g., FFIEC, NIST 800-63)
• Exceptional communication and stakeholder engagement skills
• Deep understanding of FIDO standards and non-phishable authentication protocols
• Experience implementing multi-factor authentication (MFA) across diverse channels
• Knowledge of biometric, possession-based, and behavioral authentication methods
• Experience contributing to governance reviews, technical assessments, or advisory forums
• Ability to translate authentication risk into actionable business and technical requirements