(US) Customer Success Manager - Provider

PointClickCare is a leading health tech company dedicated to helping providers deliver exceptional care. The Customer Success Manager will be responsible for managing strategic partnerships with hospitals and health systems, ensuring clients leverage solutions effectively to achieve operational priorities and maximize business value.

Responsibilities:

• Drive and own Strategic partnerships with their clients and act as the primary point of contact for their assigned accounts
• Act as a trusted advisor to our customers to drive adoption of our solutions and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value
• Execute on product utilization to ensure customers achieve a significant return on investment, and help drive the overall customer adoption and success
• Maintain customer engagement levels and support customer NPS scores
• Maintain an understanding of Collective’s products & services, industry knowledge and trends to drive customer engagement
• Coordinate with cross-functional teams to provide solution focused presentations and develop territory specific strategic plans
• Reducing churn, both for organizations (logo’s) and products
• Revenue expansion and improvement of bookings metrics
• Other criteria as determined by CSM Leadership team

Requirements:

• Prior healthcare sales/account management experience
• Exposure to health care organizations required
• Strong written and verbal communication skills
• Excellent organizational, project management & time management skills
• Strong relationships, teamwork and collaboration capabilities
• Strategic thinking with strong analytical skills and a high sense of urgency to deliver solutions
• Post-secondary education required
• Experience with EHR is a definite asset
• Clinical background or experience is an added bonus