Customer Success Manager - Full or Part-Time

TeamGantt is a company that offers powerful project management software designed to help teams stay organized and connected. They are seeking a Client Success Manager to ensure clients have a seamless experience using their platform, build strong relationships, and assist with onboarding and troubleshooting issues.

Responsibilities:

• Support clients through onboarding and ensure they are successfully using the platform
• Provide customer support via Zoom calls, live chat, email, and troubleshooting
• Identify, negotiate and close expansion deals within existing customer base
• Manage check-ins with enterprise customers to drive renewals
• Experience in writing content and copy preferred

Requirements:

• At least 3 years of experience in a customer success or client-facing role
• Strong communication skills, both written and verbal
• Comfort level with video calls and written communication
• Experience in construction field are preferred but not required
• Bilingual skills are preferred
• Experience in writing content and copy preferred