Member Service Representative (Full-Time) – South Tampa

To serve as a highly skilled and experienced resource, bridging frontline staff and branch leadership. The MSR V enhances team performance by mentoring peers, reinforcing operational soundness, and supporting strategic initiatives. While not a formal leadership role, the MSR V acts as an influential team mentor, assisting with complex member interactions, process improvements, and enterprise-wide priorities. May travel to other branches to provide operational support when required.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

• Act as a primary resource for resolving complex member transactions and escalations, ensuring seamless service delivery 
• Serve as a liaison between frontline staff and branch leadership, providing valuable insights on team dynamics, operational trends, and service opportunities
• Guide and support team members in service excellence, operational adherence, and professional growth. Assist with onboarding, training, and ongoing development of MSRs
• Collaborate with leadership to implement operational enhancements and member service improvements
• Foster a positive, inclusive, and high-performing work environment by supporting team engagement initiatives 
• Serves as Assistant Treasurer and signs withdrawal checks within limits of authority
• Maintain and communicate current knowledge of Navy Federal products/services, security updates, fraud alerts, policies, procedures, marketing initiatives, etc
• Assist in maintaining adherence to policies, procedures, and risk controls to ensure operational soundness 
• Participate in specialized branch functions, such as audit preparation, procedural updates, and evaluating service metrics to enhance member experiences 
• Partner with branch leadership to understand and align with the enterprise strategy, contributing to a shared vision and the effective implementation of strategic priorities.
• Counsel members on financial wellness, identifying opportunities to deepen relationships
• Support branch vault operations, ensuring accurate and compliant handling of cash, negotiable instruments, and transactions
• Temporarily assume leadership responsibilities in circumstances when branch leadership is unavailable, providing guidance and support to the team to ensure seamless operations. 
• Perform other duties as assigned

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution

Hours: Available Monday - Saturday, hours based on business needs. 

Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 4530 S Dale Mabry Highway, Tampa, Florida 33611

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2025
• Yello and WayUp Top 100 Internship Programs
• Computerworld® Best Places to Work in IT
• Newsweek Most Loved Workplaces
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America
• Military Times 2025 Best for Vets Employers
• Best Companies for Latinos to Work for 2025
• Forbes® 2025 America’s Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence 
• Military.com Top Military Spouse Employers 2025 
• 2025 Handshake Early Talent Award

 

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.