Door Greeter Supervisor

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Universal Cabana Bay Beach Resort

Join the team at this vibrant, retro hotel inspired by iconic Florida beach resorts of the 1950s and 60s.

Job Description

Responsible for the training, team member well-being, scheduling, supervision and ensure successful compliance in all aspects of the Guest Services operation. Supervises the continued development of hotel’s relationship with Front Door Services provider ensuring adherence to all Loews Standards and Practices. Ensures provision of accurate and up to date hotel and area information by Guest Services Team. Welcomes guests to the resort and controls traffic flow on the front drive. Informs guests of self-parking procedures and/or any temporary parking guidelines as necessary. Coordinates taxi cab usage on the front drive. Maintain luggage service desk, assisting guests with storage of luggage in the bell closet, provides travel directions and assists guests as needed.

Essential Functions and Responsibilities

• Provides leadership, assistance and supervision to Guest Service team members

• Provide coaching and development for Guest Service team members

• Complete the weekly Luggage team member schedule

• High visibility interaction with all team members and guest on a continuous basis to provide assistance and ensure satisfaction

• Manage the package procedure and ensure all packages are successfully logged in/out

• Ensures proper and safe traffic flow

• Welcomes guests to the Hotel

• Provides parking information to guests

• Stores luggage for guests when guestrooms are not ready upon arrival

• Handles guest inquiries professionally and with the utmost courtesy and accuracy

• Provides guests with Hotel and surrounding area information and travel directions

• Summons taxis for outbound guests and provides information regarding other transportation options

• Becomes familiar with guest names and acknowledges guests by name

• Maintains the cleanliness of Hotel front entrance area, immediately picking up any trash or debris, contacting Housekeeping for major cleaning tasks

• Provide detailed information about hotel facilities and operating hours.

• Is alert to guests who appear to be intoxicated and intend to drive a vehicle – notifies Security department immediately for assistance

• Assists Security when a Code Red takes place

• Answers telephone calls in a professional manner consistent with Star Service Standards

• Ensures that deliveries of Hotel supplies and large cargo are made at the loading dock, NOT through the front door

• Assists front desk in coordinating room moves

• May perform the duties of resort shuttle driver

• Maintain log and maintenance of resort vehicles

• Maintain inventory and maintenance of bell carts on property

• Other duties as assigned

Supportive Functions and Responsibilities

• Promotes and applies teamwork skills at all times

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

• Is polite, friendly, and helpful to guests, management and fellow employees

• Executes emergency procedures in accordance with Loews Hotels standards

• Complies with required safety regulations and procedures

• Attends appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area

• Complies with Loews Hotels standards, policies and rules

• Recycles whenever possible

• Remains current with Loews Hotels information and changes

• Complies with Loews Hotels uniform and grooming guidelines

Qualifications

• Minimum two years Guest Services experience at a large resort property or equivalent

• Previous hotel experience preferred

• Previous experience with property management systems preferred (HOTSOS, REX, PMS, OPERA).

• Ability to handle stress in a fast-paced work environment

• Excellent knowledge of local area

• Extensive knowledge of all hotel departments

• Strong leadership skills

• Excellent Guest Service skills required

• Ability to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented

• Position requires continual bending, lifting, stooping, and pushing

• Must be able to lift 75 pounds and push a cart weighing up to 250 pounds

• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.

• Must be able to work a flexible schedule, nights, weekends and holidays as required.