Shift Leader

SUMMARY

A Shift Lead is responsible for managing the operations of a shift and leading the on-shift crew. They must be fully proficient in all Brewista responsibilities, so they can assist a shift where needed. A Shift Lead provides correction, encouragement, guidance, and redirection to the team throughout the shift so the integrity of our values, product, and service are maintained in the Manager’s absence.

A Shift Lead exemplifies our values and culture every day (on or off the clock), and is a reliable, stable leader the team can lean on in stressful situations. The Shift Lead reports to their stand management team.

RESPONSIBILITIES AND DUTIES

·        Must be proficient in all Brewista duties and skill sets

·        Understands the different levels of business and demands for each day and shift and can lead and direct flow accordingly

·        Is a true master of recipes, secret menu, and all regular processes and procedures; able to answer all questions pertaining to daily operations

·        Can identify and correct flow bottlenecks while working a position.

·        Always does more than what they expect from others

·        Prioritizes the company and the team’s needs above their own- treats everyone fairly; avoids favoritism

·        Can complete and teach all weekly chores, checklists, and shift change duties

·        Deploys crew for the day into positions that will challenge them, give them fair exposure to different roles, and create minimal wait times during peak hours

·        Ensures the team stays productive during the shift through gracious delegation and reminders

·        Takes full responsibility for the operations and energy of the shift: drink quality, customer interaction, speed, music, etc. Makes changes when necessary

·        Tracks and records cash tips and cash drawers

·        Communicates immediately with their management team about relevant developments in personnel, equipment, inventory levels, and operations

·        Assists the management team with the training and development of the crew

·        Is proficient in TouchPoint and with hardware

WORK SCHEDULE REQUIREMENTS

·        Works a flexible schedule, which can include early mornings (5 a.m.) and late nights (11:30 p.m.)

·        Follows company procedure for communicating time off requests

·        Regularly works weekends and is available to work holidays, if necessary

SKILLS AND QUALIFICATIONS

·        Can create and maintain genuine, uplifting interactions

·        Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products

·        Can work outside for prolonged periods, regardless of weather conditions.

·        Can lift up to 50lbs

·        Can work on their feet for hours at a time

·        Can climb a ladder and use a stepladder

·        Can stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand

·        Can safely walk in between and around cars in the drive thru line

·        Can safely use a utility knife

·        Can quickly and cleanly operate any position in the stand during peak hours

·        Can maintain awareness of the shift’s operations while working a position

·        Can assertively and graciously confront their team to address operational, procedural, or cultural issues

·        Can adapt to problems and implement solutions during stressful situations