Key skills

Marine navigationMarine electronicsNMEA CAN-BUSRADARAutopilotABYC certificationNMEA certificationMEI certificationFCC GROL licenseGMDSS licenseERP systemsMicrosoft Dynamics CRMMicrosoft Office SuiteCommercial marine equipment installationCommercial marine equipment repairCommercial marine equipment maintenanceCommercial marine equipment supportLogistics coordinationCustomer serviceBilingual Spanish-EnglishCRMERPCommunication

About this role

Navico Group, part of Brunswick, is a global marine leader focused on innovative technologies for marine recreation. They are seeking a Commercial Marine Engineer to support global commercial marine customers by coordinating service operations, troubleshooting technical issues, and enhancing customer satisfaction.

Responsibilities:

Serve as a key contact for commercial service operations, helping coordinate service orders, logistics, and technical support
Support customer satisfaction by assisting with escalations, working closely with authorized service agents, and ensuring timely resolution of service issues
Perform remote troubleshooting, document cases in CRM systems, and analyze service trends to improve support quality
Collaborate with internal teams to enhance training materials, service documentation, and operational processes

Requirements:

4+ Year of experience in installation, repair, maintenance, and support of Commercial Marine navigation and communication equipment
Practical computer application literacy (including Microsoft Office Suite, ERP System, and ability to learn internal systems)
High-School Diploma/GED
ABYC, NMEA, and MEI Certified
Mastery of Basic Marine Electronics installation practices
Ability to travel domestically and internationally
Ability to acquire a TWIC (Transportation Worker Identification Credential)
Prior Experience with Navico Support or Simrad On-Board Service
Ability to Lift 50lbs
FCC: GROL License
GMDSS (DM) License
Bilingual in Spanish and English
Familiar with Navico Gyro Exchange Program
Ability to process Customs Documents and Information for International Return