Customer Services Specialist

Nebius is leading a new era in cloud computing to serve the global AI economy. They are seeking a detail-oriented and reliable Customer Services Specialist to handle customer requests that directly impact core business processes, including GDPR requests, billing inquiries, and providing technical support.

Responsibilities:

• Manage tickets end-to-end: intake, categorization, analysis, and resolution via Jira
• Handle GDPR requests: logging, documentation, coordination, and timely completion
• Support billing and finance workflows: invoice validation, clarifications, refunds, and adjustments
• Assist with financial operations processes within defined frameworks
• Provide basic technical support and escalate when needed
• Ensure strict adherence to SLAs, processes, and internal guidelines
• Maintain high-quality escalations with clear, complete, and accurate information
• Identify inefficiencies and propose improvements to workflows and recurring request handling

Requirements:

• Previous experience in customer support / L1 technical support or a similar role
• Hands-on experience with ticketing systems (e.g., Jira)
• Strong understanding of filters and dashboards (Jira or similar)
• Strong ability to follow processes and ensure compliance
• High attention to detail and accuracy when handling data
• Strong communication skills and customer-oriented mindset
• Ability to work independently and take ownership of tasks from start to finish
• Structured, proactive mindset with a focus on efficiency and continuous improvement
• Experience working with CLIs (e.g., AWS CLI or similar)
• Experience handling GDPR requests or knowledge of data protection regulations
• Understanding of financial operations in SaaS / IT environments
• Background in billing (invoices, refunds, credit notes)