Business Analyst – Pharmacy & Patient Experience Insights

Gifthealth is revolutionizing healthcare by simplifying prescription and health service management. The Business Analyst, Pharmacy & Patient Experience, will analyze patient journeys, identify improvement opportunities, and drive analytics to enhance patient outcomes and operational efficiency.

Responsibilities:

• Analyze the full patient journey across pharmacy operations: prescription intake, processing workflows, communication touchpoints, and fulfillment outcomes
• Identify friction points, trends, and opportunities that impact patient satisfaction, speed to therapy, and medication adherence
• Build dashboards and reporting in Looker that illuminate patient-level and operational KPIs (e.g., turnaround time, resolution cycles, experience quality metrics, task volume, and throughput)
• Use SQL and Python to develop repeatable analytics, operational models, and automated insights
• Translate complex data into clear, actionable narratives for leaders across Account Management, Pharmacy, Clinical, and Product
• Build business cases and insight decks that highlight root causes, strategic opportunities, and measurable impact on patient outcomes
• Work cross-functionally to define metrics and develop strategies that elevate the patient experience
• Forecast patient demand, workflow volume, staffing needs, and operational load using statistical modeling
• Support scenario planning around new pharmacy workflow changes, patient communication strategies, and experience-improvement initiatives
• Measure impact of operational experiments or product features, enabling data-driven decisions around scale and investment
• Partner with operations, engineering, and product teams to identify data gaps, improve metric reliability, and refine upstream workflows
• Improve data quality across Looker, SQL models, and experience-related datasets
• Champion experimentation, continuous improvement, and high-quality analytics practices

Requirements:

• 3–6+ years of experience as a Business Analyst, Data Analyst, or Operations Analyst, ideally in healthcare, pharmacy, or patient-facing environments
• Strong expertise in SQL, Python, and Looker (or similar BI tools)
• Demonstrated ability to identify trends, evaluate root causes, and derive insights that influence business outcomes
• Outstanding communication and storytelling skills—able to convey complex patterns in a way that resonates with both operational and executive audiences
• Experience analyzing patient journeys, experience metrics, operational workflows, or other service-quality domains
• Comfort operating in fast-paced, high-growth environments where ambiguity is expected and ownership is essential
• Experience with pharmacy operations, PBM, healthcare delivery, or patient support processes
• Exposure to predictive modeling techniques, queueing theory, or operational research
• Track record of influencing process improvement or experience-improvement initiatives