Principal Software Development Engineer

Lumen Technologies is a trusted network for AI, transforming how businesses connect and scale in an AI-driven world. The Principal Software Development Engineer will plan, design, and build complex ServiceNow solutions, ensuring smooth data flow between systems and leading integration efforts.

Responsibilities:

• Architect, design, and implement high-impact integrations across enterprise systems, ensuring data flows smoothly between ServiceNow and external systems, bi-directionally, in a complex cloud architecture
• Must have direct, real-world experience building highly complex bi-directional integrations within ServiceNow
• Experience with tools such as APIGEE and Kafka is a major plus (especially those tools specifically)
• Utilize inbound Scripted REST APIs (SRAPIs), outbound REST Messages/Methods IntegrationHub, MID Servers, Credential Aliases and other tools to build scalable integrations, handling everything from initial API setup to monitoring for performance and troubleshooting
• Act as a true technical architect and developer, collaborating with multiple teams to define integration requirements and ensure best practices are applied
• Provide mentorship to other developers and serve as an expert for all things ServiceNow and SN integration
• Debug and optimize integrations for performance, stability, and maintainability

Requirements:

• 10+ years of experience with ServiceNow development, ServiceNow integrations and custom API development
• Expertise in REST, pub/sub/queueing systems, OAuth, and other web technologies
• Proficiency in JavaScript and ServiceNow's scoped applications
• Experience with MID Server setup and configuration
• In-depth understanding of ServiceNow's data models and CMDB
• Experience with the SN CSM application/module
• Must be able to do a bit of complex data architecture and identify potential architectural pitfalls before putting code to canvas
• Must have the ability to obtain Security Clearance
• Experience with tools such as APIGEE and Kafka is a major plus (especially those tools specifically)