Software Engineer – Service Reliability & Observability (.NET)

Blueprint is a technology solutions firm headquartered in Bellevue, Washington, focused on helping organizations unlock value through innovative technology. The Software Engineer – Service Reliability & Observability will maintain and improve customer-facing data services, ensuring system reliability, security, and performance while collaborating with cross-functional teams to resolve incidents and enhance service stability.

Responsibilities:

• Own day-to-day health of a production service, including bug fixes, reliability improvements, and security remediation
• Investigate and resolve customer-impacting incidents through deep root-cause analysis
• Implement security fixes and ensure adherence to enterprise security standards
• Improve service observability by enhancing logging, metrics, tracing, and alerting
• Build and maintain telemetry pipelines and dashboards for monitoring service health and performance
• Automate recurring operational and support tasks to reduce manual effort and increase efficiency
• Contribute to service hardening efforts, including resiliency improvements and failure-mode analysis
• Maintain and enhance backend services (primarily C#/.NET), with occasional support for frontend components
• Create and maintain technical documentation for service workflows, behaviors, and known issues
• Communicate service health and engineering metrics to stakeholders, including incident trends and improvements

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience
• Strong experience developing and maintaining production services using C#/.NET
• Experience troubleshooting and resolving live-site issues in customer-facing applications
• Hands-on experience with observability tools (logging, metrics, distributed tracing, alerting)
• Familiarity with secure coding practices and handling security vulnerabilities in production systems
• Experience automating operational workflows using scripts or tooling
• Ability to collaborate effectively across engineering, support, and security teams during incident response
• Strong analytical and problem-solving skills with a focus on root-cause analysis
• Clear communication skills for documenting incidents, writing postmortems, and providing updates
• Experience supporting large-scale or enterprise data services/APIs with high reliability requirements
• Familiarity with modern frontend technologies (e.g., React) for debugging or minor enhancements
• Experience with cloud platforms (e.g., Azure) and service monitoring tools
• Proven experience improving observability and reducing operational toil through automation
• Understanding of compliance, privacy, and data governance in regulated environments
• Experience with incident management processes, post-incident reviews, and operational excellence practices
• Ability to create concise, leadership-ready summaries of incidents, risks, and improvements