About this role
HD Supply is a leading supplier of maintenance, repair, and operations products, and they are seeking a Senior Network Engineer to provide technical expertise in developing and maintaining technical infrastructure. The role involves ensuring the performance and reliability of services, providing tier three engineering support, and managing incident management activities.
Responsibilities:
- Provides tier three engineering support across the enterprise, including providing support and resolution on customer issues and ensuring service level agreements are met and align with functional standards
- Configures and maintains applicable systems and assists with performing daily tasks, such as database backups and configuration management database updates
- Interacts with customers and architects to define system requirements and translate requirements into technical specifications
- Recommends needed production capacity to meet changing business demands and ensures capacity planning deliverables are performed to specifications
- Analyzes hardware and/or applications for compliance with security protocols
- Researches, designs, and tests new technologies
- Manages incident management activities as needed, including troubleshooting issues, performing after-action reviews and tasks, and providing on call disaster recovery support
- Provides training and guidance to junior engineers on work-related projects and tasks
Requirements:
- Must reside in the state(s) specified above
- Bachelor's degree in computer science, engineering, or a related field
- 5+ years of infrastructure engineering or related experience
- Knowledge of emerging hardware and software technologies
- Typically requires BS/BA in a related discipline
- Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field
- Certification is required in some areas