Lead Technical Engineer – C, C++, Unix, and SQL

Cognizant is seeking a Service Operations Lead with strong technical expertise in C, C++, Unix, and SQL, particularly within the Cards and Payments domain. In this role, you will oversee daily service operations, drive continuous improvement, and ensure high-quality service delivery across a hybrid work environment.

Responsibilities:

• Oversee day-to-day service operations to ensure efficient and effective service delivery
• Coordinate with cross-functional teams to align service strategies with organizational goals
• Implement service management best practices to enhance customer satisfaction and loyalty
• Monitor service performance metrics and take corrective action when needed
• Develop and maintain service documentation to ensure clarity and consistency
• Collaborate with stakeholders to identify opportunities for service improvement and innovation
• Provide technical guidance in C and C++ for service-related projects and initiatives
• Ensure compliance with industry standards and regulations within the Cards and Payments domain
• Facilitate training sessions to enhance team skills and service management capabilities
• Evaluate service tools and technologies to optimize performance and delivery
• Drive continuous improvement initiatives to streamline operations and reduce costs
• Communicate effectively with clients to understand needs and deliver tailored service solutions
• Support a hybrid work model by ensuring seamless integration of remote and in-office operations

Requirements:

• Strong hands-on experience with C, C++, Unix, and SQL
• Proven background in the Cards and Payments domain
• Strong analytical skills to assess service performance and implement improvements
• Experience managing cross-functional teams to achieve service excellence
• Effective communication skills for client and stakeholder interactions
• Demonstrated success in service management within a hybrid work environment
• Ability to adapt to evolving service demands and industry trends
• A track record of driving service innovation and continuous improvement
• Experience developing service documentation and training programs
• Strong problem-solving skills with a focus on operational efficiency
• Ability to evaluate and implement new tools and technologies to enhance service delivery