Cognizant is seeking a Service Operations Lead with strong technical expertise in C, C++, Unix, and SQL, particularly within the Cards and Payments domain. In this role, you will oversee daily service operations, drive continuous improvement, and ensure high-quality service delivery across a hybrid work environment.
Responsibilities:
- Oversee day-to-day service operations to ensure efficient and effective service delivery
- Coordinate with cross-functional teams to align service strategies with organizational goals
- Implement service management best practices to enhance customer satisfaction and loyalty
- Monitor service performance metrics and take corrective action when needed
- Develop and maintain service documentation to ensure clarity and consistency
- Collaborate with stakeholders to identify opportunities for service improvement and innovation
- Provide technical guidance in C and C++ for service-related projects and initiatives
- Ensure compliance with industry standards and regulations within the Cards and Payments domain
- Facilitate training sessions to enhance team skills and service management capabilities
- Evaluate service tools and technologies to optimize performance and delivery
- Drive continuous improvement initiatives to streamline operations and reduce costs
- Communicate effectively with clients to understand needs and deliver tailored service solutions
- Support a hybrid work model by ensuring seamless integration of remote and in-office operations
Requirements:
- Strong hands-on experience with C, C++, Unix, and SQL
- Proven background in the Cards and Payments domain
- Strong analytical skills to assess service performance and implement improvements
- Experience managing cross-functional teams to achieve service excellence
- Effective communication skills for client and stakeholder interactions
- Demonstrated success in service management within a hybrid work environment
- Ability to adapt to evolving service demands and industry trends
- A track record of driving service innovation and continuous improvement
- Experience developing service documentation and training programs
- Strong problem-solving skills with a focus on operational efficiency
- Ability to evaluate and implement new tools and technologies to enhance service delivery