Sales Solution Engineer- Cross Industry

Hyland is a company dedicated to helping employees, customers, and partners exceed their potential with its industry-leading content services platform. The Sales Solution Engineer 4 will provide technical expertise to the sales team and customers, acting as the technical lead for complex customer engagements and developing solution strategies.

Responsibilities:

• Act as the technical lead for multiple, complex customer engagements, applying expertise in the solution and/or vertical
• Consult with the customer; identify technical needs, establish requirements and formulate solution strategy
• Create a demonstration of the innovative solution strategy, applying expertise and best practice knowledge
• Present demonstration of proposed solution to key customer stakeholders for validation and buy-in
• Coordinate meeting with global services to transition key information; remain actively involved in process to ensure seamless transfer of customer
• Develop standards for internal documentation to ensure consistency and adherence to process
• Provide technical responses for request for proposals (RFPs)
• Operate as an innovative thought leader among the team; contribute significantly to the overall growth and quality of the department
• Operate as a recognized expert in ECM, vertical markets and/or the technical intricacies of solutions; serve as a liaison to other departments within the company when expertise can be leveraged
• Present at trade shows, conferences and events
• Operate as a trusted advisor to potential customers; develop and maintain strategic working relationships OR Operate as a trusted advisor on issues and trends; provide general consulting services leveraging expertise and significant best practice knowledge
• Operate as an innovative thought leader; contribute significantly to the overall growth and quality of the department through knowledge sharing and coaching on current best practices and market trends
• Mentor, coach, train, and provide feedback to other team members; provide feedback to leadership on abilities of team
• Partner with development and advocate for solution enhancements

Requirements:

• Bachelor's degree or equivalent experience
• Experience as a Sales Solution Engineer
• Expertise in technical sales and relevant industry or technology
• Strong understanding of modern development frameworks and integration standards, including Java/J2EE, .NET, JavaScript, and REST/SOAP/ESB — with the ability to apply or develop solutions using these technologies a strong plus
• Significant experience with Enterprise Content Management (ECM)
• Driven to learn and stay current professionally, including keeping up to speed on AI centric models
• Creativity in leveraging Hyland's software toolsets to solve problems
• Significant experience with software implementation methodologies
• Excellent collaboration skills, applied successfully within team as well as with other areas
• Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
• Able to thrive in a fast paced, deadline driven environment
• Self-directed with the ability to manage projects to completion
• Demonstrated ability to develop and use engaging, informative and compelling presentation methodologies
• Demonstrated ability to establish rapport and gain the trust of others; effective at gaining consensus
• Knowledge of general software implementation methodologies
• Up to 60% travel time required