Equipment Finance Customer Service Representative

Ameris Bank is a purpose-driven company dedicated to bringing financial peace of mind to communities. The Equipment Finance Customer Service Representative is responsible for providing prompt and professional service to customers, focusing on customer retention and satisfaction through effective communication and problem-solving.

Responsibilities:

• Handles all customer communications in a friendly, professional, and timely manner
• Handles a large volume of incoming calls (some outbound), emails, and written correspondence to all web requests
• Collects delinquent payments
• Coordinates inter-departmental responsibilities to ensure a timely customer service response
• Processes billing and insurance inquiries, customer complaints, payoffs, and other tasks as assigned
• Partners with vendor and sales team in establishing and maintaining a cohesive team atmosphere to best service the customer

Requirements:

• Ability to interact with management on a daily basis
• Experience and knowledge in customer service and working in call center or customer-support role
• Strong verbal and written skills
• Understanding of Microsoft Office (Word, Excel, Outlook)
• Strong active listening and verbal communication skills
• Proficient in problem solving
• Ability to multitask and manage time effectively
• Experience in conflict resolution
• 1 or more years of experience in a customer service, call center or collections environment
• High school diploma or GED required