Business Intelligence Analyst

TriWest Healthcare Alliance is dedicated to serving America's heroes by connecting them to healthcare in the community. The Business Intelligence Analyst role focuses on turning data into actionable insights to support business processes, ensuring timely reporting and analysis to meet organizational needs.

Responsibilities:

• May lead project team assignments of moderate scope requiring expert technical skills or good understanding of business functions
• Collaborates with others teams within the organization to develop and implement data-driven solutions
• Key member of business insights team requiring expert technical skills or good understanding of business functions
• Documents the reporting process; works collaboratively with team members
• Responds under short turnaround times to provide data and answer detailed questions on data and trends
• Effectively educates end users on what reports mean by telling the story behind the report
• Develops, delivers and maintains quality IT solutions to support business processes, in line with IT guidelines and architectures
• Balances clients' business requirements and preferred technical architecture
• Recommends creative and innovative solutions to business or technical problems
• Provides client support for operation systems consistent with service level agreements (SLA's)
• Ensures work is technically sound and in compliance with established quality and timeliness standards
• Simplifies or eliminates low value-added work processes
• Takes active steps to increase understanding of client's business environment, priorities and processes, and emerging technology issues
• Delivers analysis/reporting product and support while managing clients’ expectations
• Interfaces with customer and other departments to ensure project objectives are achieved
• Interacts with vendors on routine testing matters
• Analyzes and identifies core business processes for application design
• Communicates issues openly, honestly, and timely with peers, management and customers
• Prepare and present new initiatives to senior leadership to help obtain buy-in and support
• May work with vendors to clarify and resolve tool/software functionality issues
• Participates in the definition, implementation, and execution of best-practices
• Regular and reliable attendance is required

Requirements:

• Bachelor's degree in Business or any other relevant degree or equivalent experience
• If supporting TRICARE contract, must be a U.S. Citizen
• If supporting TRICARE contract, must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• 3 - 5 years of experience in a Business Analyst or data analysis role
• Advanced knowledge of Business Intelligence tools (e.g. Tableau, SSRS, SAS)
• Experience with process flow documentation and design
• Moderate SQL development skills
• 2 - 5 years of experience in a healthcare operations environment
• Experienced Tableau user
• Experience with statistical analysis tools (e.g. SAS, R, etc.)
• Clinical analytics experience
• Call Center reporting experience
• Healthcare Claims reporting experience
• Experience developing Tableau dashboards
• Experience with geo-spatial analysis tools (e.g. ESRI)