Manager, Business Analyst

Pioneer Credit Recovery, Inc. is a nationwide leader in accounts receivable management solutions. The Manager, Business Analyst leads the Business Analysis function, overseeing a team to drive enterprise initiatives that enhance operational performance and implement scalable solutions.

Responsibilities:

• Lead, mentor, and manage a team of Business Analysts, including hiring, onboarding, performance management, workload prioritization, and professional development
• Establish and maintain business analysis standards, methodologies, documentation practices, and quality controls across projects
• Partner with executive and operational leadership to identify strategic initiatives, process improvements, and system enhancements
• Translate complex business objectives into clear functional requirements, user stories, process flows, and technical specifications
• Oversee the full project lifecycle from requirements gathering through testing, implementation, and post-deployment support
• Facilitate cross-functional workshops and stakeholder meetings to drive consensus and alignment on project scope and deliverables
• Ensure proper impact assessments are completed for system, regulatory, operational, and financial changes
• Monitor project progress, manage competing priorities, and escalate risks or barriers as appropriate
• Partner with IT and development teams to ensure requirements are accurately interpreted and implemented
• Oversee user acceptance testing (UAT), validation processes, and issue resolution
• Analyze business performance data to identify trends, inefficiencies, risks, and opportunities for optimization
• Drive continuous improvement initiatives that enhance productivity, compliance, and customer outcomes
• Support regulatory, audit, and compliance initiatives by ensuring documentation and controls are maintained
• Provide executive-level reporting and status updates on project portfolios and strategic initiatives
• Promote collaboration, accountability, and a solution-oriented culture within the team and across departments

Requirements:

• Strong knowledge of business process mapping, requirements documentation, and project lifecycle methodologies
• Experience working cross-functionally with IT, Operations, and executive stakeholders
• Demonstrated ability to lead multiple complex initiatives simultaneously
• Strong analytical, problem-solving, and decision-making skills
• Excellent written and verbal communication skills with the ability to present to senior leadership
• Ability to manage confidential and sensitive business information with discretion
• High school diploma or GED required
• Minimum of five (5) years of experience in business analysis, process improvement, or systems implementation roles
• Bachelor's degree in Business, Information Systems, Finance, or related field; advanced degree preferred
• Experience in Agile, Waterfall, or hybrid project management environments preferred
• Strong knowledge of collections or similar type experience