CrowdStrikeRemote
Sr. Business Systems Analyst, ServiceNow Security and Risk (Remote)
United States of America
Full Time
1 week ago
$125,000 - $180,000 USD
H1B Sponsor Likely
Key skills
ServiceNow platformServiceNow Security Operations (SecOps)Vulnerability ResponseIncident ResponseIntegrated Risk Management (IRM/GRC)ServiceNow integrationsIT Service Management (ITSM)ITIL best practicesAgile methodologiesKanbanScrumSecurity workflowsRisk workflowsCompliance workflowsStakeholder managementPlatform AnalyticsGenAI use casesAI governanceServiceNow certificationsCMDBCSDMEmployee Center ProAsset & Configuration ManagementPrioritizationAnalytical skillsAIGenAIAnalyticsServiceNowSaaSAgileLeadershipRisk ManagementCommunication
About this role
CrowdStrike is a global leader in cybersecurity, dedicated to stopping breaches with its advanced AI-native platform. The company is seeking a Senior Business Systems Analyst to manage ServiceNow security and risk capabilities, collaborating with stakeholders to align solutions with business and compliance objectives.
Responsibilities:
- Own and manage ServiceNow security and risk capabilities within the SMO, serving as the primary BSA for continuous enhancement and platform evolution
- Partner with security, risk, compliance, and business stakeholders to translate requirements into scalable ServiceNow solutions
- Manage and prioritize ongoing enhancement backlogs, maintaining a clear and credible roadmap aligned to risk, regulatory, and business needs
- Design and document functional solutions across ServiceNow Security Operations (SecOps), including Vulnerability Response and Incident Response, as well as Integrated Risk Management (IRM/GRC) and related modules
- Collaborate with architects and developers to guide solution design, integrations, and data flows without owning code delivery
- Support integrations between ServiceNow and security or risk toolsets to ensure accurate, timely data exchange and operational visibility
- Ensure solutions meet governance, security, and compliance standards while enabling efficient delivery
- Support both run-the-business and grow-the-business work beyond security-focused initiatives when capacity and priorities require
- Contribute to broader SMO priorities and leveraging core platform capabilities such as CMDB, CSDM, Employee Center Pro, Asset & Configuration Management, and related ServiceNow services
Requirements:
- Bachelor's degree (technical degree preferred)
- 10+ years of experience implementing, configuring, and administering SaaS business systems, with at least 4 years of ServiceNow experience
- Experience supporting security-, risk, or compliance-aligned workflows such as Security Operations (SecOps), Vulnerability Response, Incident Response, or Integrated Risk Management (IRM/GRC)
- Strong ServiceNow platform experience across complex, multi-module implementations
- Proven ability to manage continuous enhancement backlogs and maintain stakeholder-aligned roadmaps
- High stakeholder credibility in regulated, security-sensitive, or compliance-driven environments
- Experience integrating ServiceNow with security or risk toolsets
- Strong prioritization, analytical, and problem-solving skills
- Excellent written and verbal communication skills, including experience engaging senior leadership
- Strong understanding of ITSM and ITIL best practices
- Experience working in Agile, Kanban, Scrum, or similar delivery methodologies
- Passion for creating a frictionless end-user experience
- Practical exposure to GenAI use cases (e.g., ServiceNow Now Assist, enterprise copilots, or internal AI tools)
- Understanding of AI governance, risk, and responsible use (no data science expertise required), especially with regard to AI Control Tower
- ServiceNow certifications (Administrator, Advanced Administrator, micro-certifications)
- Experience with Platform Analytics
- Knowledge of CMDB, CSDM, Employee Center Pro, Asset & Configuration Management
- ITIL Foundation v3 or higher