Job Title: Data & Reporting Analyst / BI Support Analyst

Location: Sunnyvale, CA 94085
Duration: 12 Months Contract
Experience: 13+ Years
Openings: 2

Role Summary

We are looking for a highly skilled Data & Reporting professional to support and maintain business-critical Business Intelligence (BI) platforms. This role requires strong analytical expertise, hands-on experience with reporting tools, and the ability to investigate and resolve complex data issues while supporting global business users.

The ideal candidate will function as a cross-platform Subject Matter Expert (SME), ensuring data accuracy, operational continuity, and high-quality user support across reporting systems.

Key Responsibilities

Act as a Subject Matter Expert (SME) across BI and reporting platforms
Provide tiered production support for business-critical reporting systems
Manage and respond to Slack-based support workflows and user requests
Perform data investigation, validation, and reconciliation across multiple sources
Analyze and troubleshoot data discrepancies, KPI mismatches, and reporting issues
Guide business stakeholders in understanding data, metrics, and dashboards
Collaborate with engineering, data, and product teams for issue escalation and resolution
Ensure operational continuity with proper escalation and follow-the-sun support model
Maintain documentation for recurring issues, resolutions, and data definitions

Required Skills & Experience

10+ years of experience in Data Reporting, BI Support, or Analytics
Strong experience in Sales/Channel Performance Reporting and KPI analysis
Hands-on expertise with BI tools such as:

Tableau
ThoughtSpot
Business Objects (or similar platforms)

Strong SQL/data querying skills for data validation and root cause analysis
Experience supporting business-critical BI environments
Ability to manage multiple concurrent requests across global teams
Strong communication skills to translate technical insights into business context
Bachelor s degree or equivalent experience

Preferred / Good-to-Have Skills

Knowledge of B2B & B2C sales reporting structures
Familiarity with Institutional Sales, Consumer Channel metrics, and ICDF
Experience with automated support workflows (Slack, ticketing tools, chatbots)
Understanding of data pipelines and ETL concepts
Ability to identify issues related to:

Data latency
Data logic errors
Platform defects

Experience working in a global support model (follow-the-sun)

Soft Skills

Strong analytical and problem-solving abilities
Excellent stakeholder communication
Ability to work under pressure in a fast-paced environment
Detail-oriented with a focus on data accuracy

Data & Reporting Analyst / BI Support Analyst

Key skills

About this role