SECURITY OFFICER I

ESSENTIAL DUTIES & RESPONSIBILITIES

1.  General - Responsible for learning to:

   • Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.

   • Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.

   • Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.

   • Assist in transporting money and chips.

   • Control access to restricted areas.

   • Respond promptly and appropriately to customer and team member incidents and accidents. Write reports.

   • Monitor customer and team member passage in and out of casino.

   • Check for and reporting safety hazards.

   • Answer all calls promptly and professionally.

   • Participate in routine drills as assigned.

   • Have complete knowledge of all casino events and promotional activities, and assist as needed.

   • Keep work area in a clean and orderly manner.

   • Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. 

   • Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.

• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change.

  • Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.

  • Perform other duties as assigned or reasonably requested by any member of management.

1. Operating Principles: Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine; Safe – Follow all safety policies and procedures; Friendly – Use customer courtesy skills of Family Style Service to provide superior guest service; Fun – Be interactive with all internal and external guests while maintaining professional standards.

2. Tools and Technology:  Two-way radio, handheld ID scanner, keywatcher, manual and electric wheelchairs, emergency jump bag,  telephone and PBX, security vehicles for approved drivers, and desktop computer.

3. Communication: Must be able to communicate in English (verbal and written).

4. Licensure:  Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License.  Must be at least 21 years of age.  Acquire and maintain CPR/AED certification.  

 

QUALIFICATION

• A high school diploma or GED equivalent is preferred.
• Must be 21 years of age or older
• Proficient in English verbal and written
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license.
• Acquire and maintain CPR/AED certification. 
• One year experience in security preferred.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to push and pull up to 250 pounds
• Ability to lift and carry objects up to 50 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ability to push and pull up to 250 pounds
• Ability to lift and carry objects up to 50 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment

• Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
• Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
• Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Assist in transporting money and chips.
• Control access to restricted areas.
• Respond promptly and appropriately to customer and team member incidents and accidents. Write reports.
• Monitor customer and team member passage in and out of casino.
• Check for and reporting safety hazards.
• Answer all calls promptly and professionally.
• Participate in routine drills as assigned.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. 

• A high school diploma or GED equivalent is preferred.
• Must be 21 years of age or older
• Proficient in English verbal and written
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license.
• Acquire and maintain CPR/AED certification. 
• One year experience in security preferred.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.