Senior Manager, Risk Management

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

We are seeking a highly analytical Senior Consultant to join our Case Investigations & Enforcement team, a core component of ecosystem security within Visa’s Payment Ecosystem Risk and Control (PERC) organization.

The Senior Consultant, Integrity Risk & Investigations provides operational, analytical, and coordination support across Visa’s compliance, enforcement, and investigative programs, including VIRP (Visa Integrity Risk Program), VAMP (Visa Acquirer Monitoring Program), VIMP (Visa Issuer Monitoring Program), FRECOP (Fraud Reporting and Control Program), Cross-Border Compliance, Payments Investigations, Data Security, and Account Recovery.

This role is intended to reduce coordination complexity, strengthen decision-making, and drive consistent execution across a broad, globally distributed risk portfolio. The position supports matters with meaningful regulatory, financial, ecosystem, partnership, and reputational impact across the payments ecosystem. In addition, this role has a significant importance of coordination with strong execution to ensure all objectives are met.

Given the critical role this function plays in protecting the integrity of Visa’s global payments network, the expectations for this position are exceptionally high. The ideal candidate will bring strong analytical judgment, attention to detail, and the ability to manage complex risk, compliance, enforcement, and investigative matters with discipline and precision. Success in this role requires a structured approach to data analysis, thoughtful risk assessment, and effective coordination across multiple interrelated programs.

The role also requires the highest standards of integrity, confidentiality, and objectivity, given the sensitivity and potential impact of the matters involved. Strong documentation practices, clear and precise communication, and consistent adherence to established procedures and regulatory expectations are essential. The Senior Consultant must be able to interpret and apply integrity risk standards consistently, escalate issues appropriately, and support leadership decision-making with clear, well-founded analysis.

Core Responsibilities

Program Support and Risk Coordination

• Support execution and coordination across VIRP, VAMP, VIMP, FRECOP, Payments Investigations, Data Security, and Account Recovery programs.
• Help ensure consistent interpretation and application of integrity risk standards across regions.
• Leverage data analytics to monitor program outputs, identify trends, and escalate issues requiring leadership attention.
• Ensure investigative findings and breach-related intelligence inform Integrity Risk assessments and decisions.
• Support alignment of enforcement actions, remediation expectations, and escalation thresholds across programs.
• Prepare materials and briefing documents for Visa’s Executive Leadership Team related to program performance, ecosystem risk, and emerging threats.
• Facilitate communication and coordination across all PERC and CIE global and regional compliance and enforcement teams to promote a consistent and integrated approach to ecosystem risk and security.

Escalation and Issue Management

• Support high-risk escalations involving merchants, acquirers, issuers, and third-party agents including drafting communications and coordination to senior leadership.
• Coordinate cross-functional inputs into clear, evidence-based escalation summaries and recommendations.
• Track escalation outcomes and ensure required follow-up actions are completed through closure.

Decision Support and Executive Readiness

• Prepare concise, decision-ready materials for senior leadership.
• Synthesize investigative, compliance, and monitoring data into clear, actionable insights.
• Support preparation for leadership meetings, governance forums, and executive reviews.

Operational Execution

• Translate leadership direction into clearly defined workstreams, ownership, and timelines.
• Track progress against commitments and raise execution risks early.
• Support a consistent operating cadence across globally distributed teams.

Process and Program Improvement

• Identify workflow inefficiencies, coordination gaps, and inconsistencies across programs.
• Support refinement of escalation playbooks, operating procedures, and governance processes.
• Institutionalize lessons learned from incidents, investigations, and enforcement actions to improve program effectiveness over time.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD Bachelor’s degree or advanced degree (e.g., Master’s, MBA, JD, or PhD).
• 3+ years of experience in risk management, compliance, investigations, fraud, or data analytics within financial services, payments, technology, or another regulated environment.
• Strong analytical skills, with the ability to synthesize complex information into practical insights and recommendations.
• Advanced proficiency in Excel and experience using data to support analysis, monitoring, and reporting.
• Excellent written and verbal communication skills, including the ability to communicate clearly with senior leadership.
• Strong organizational and time management skills, with the ability to manage multiple priorities and deliver under tight timelines.
• Demonstrated ability to operate effectively in ambiguous environments and manage sensitive, high-impact matters.
• Ability to work independently and collaboratively across cross-functional and global teams.
• Experience in payments, card systems, or transaction processing.
• Experience in a compliance, enforcement, investigations, or risk advisory role.
• Experience in presenting to senior leadership and driving team and cross functional collaboration.
• Experience preparing materials for executive stakeholders or senior decision-makers.
• Proficiency in SQL or similar analytical tools.
• High degree of initiative, attention to detail, and sound judgment.
• Proven ability to proactively drive progress on complex initiatives.
• Creative problem-solver who can manage uncertainty and deliver practical, scalable solutions.

What Success Looks Like

• Integrity Risk and Investigations programs operate with greater consistency, coordination, and transparency.
• Leadership receives clearer, more actionable insights with less need for reconciliation across teams.
• Escalations are managed efficiently and resolved with fewer rework cycles.
• Cross-program risks are identified earlier and addressed in a more proactive and predictable manner.
• Global teams operate with stronger alignment across compliance, enforcement, investigations, and risk decision-making.

Role Context

This role has global scope and impact and operates in a high-stakes, fast-moving environment. It is best suited for a professional who is comfortable managing complexity, driving coordination across multiple stakeholders, and supporting decisions that affect the safety, security, and integrity of the global payments ecosystem.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 127,300 to 240,100 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.