Vice President of Training & Support - Big Flavor Brands

Company Description

UFG, Inc.

Vice President of Training & Support - Big Flavor Brands

Imagine a career where your passion meets purpose, and your work has a global impact.  At United Franchise Group, we're not just offering jobs-we're offering the chance to be part of something bigger.  We're looking for individuals who want to innovate, inspire, and lead in a company that's shaping the future of franchising worldwide.

For nearly 40 years, UFG has been at the forefront of franchising, growing from a small team to an international powerhouse with over 1800 locations in 60 countries. But we're just getting started, and we want you to be a part of our next chapter.  Whether you're just starting out or looking to take your career to new heights, UFG offers positions at every level, with the tools and support to help you succeed.

Our headquarters in West Palm Beach, FL is more than just an office-it's a hub of creativity, collaboration, and community.  Here, you'll find a culture that celebrates diversity, encourages innovation and rewards hard work.  From day one, you'll be surrounded by people who are passionate about what they do and driven to make a difference.

This is more than a career-it's a calling.  At UFG, we believe in taking care of our team as they take care of our franchisees. That's why we offer competitive pay, comprehensive benefits, and perks that go beyond the ordinary.

Are you ready to make your mark? Join us at UFG and be part of a team that's changing the world, one franchise at a time.

Job Description

The Vice President of Training and Support is a strategic executive leadership role responsible for directing the company's field training, onboarding, and operational support strategies. This position ensures that all employees possess the skills and knowledge needed to drive performance, maximize safety, and meet high quality standards. The VP will lead the creation of engaging, scalable learning programs, and act as a crucial support partner to operations and human resources to ensure consistent execution.

Responsibilities:

• Strategic Leadership: Develop and implement training and talent development strategy aligned with business goals, expansion plans, and company culture.
• Field Support & Operational Excellence: Partner with Operations leaders to assess skill gaps, identify training needs, and deliver tailored training solutions that enhance field operations, product quality, and customer service.
• Food Safety & Compliance Training: Oversee the implementation of mandatory compliance training, including FDA/USDA regulations, HACCP, GMPs, and sanitation procedures, ensuring 100% adherence to food safety policies.
• Curriculum Development & Technology: Lead the design and delivery of blended learning solutions and manage the company’s Learning Management System (LMS) to track effectiveness.
• Onboarding & New Location Openings (NRO): Architect onboarding processes and lead training strategies for new site openings, ensuring operational readiness.
• Team Leadership: Hire, manage, and mentor a high-performing training team.
• Budget & ROI Management: Manage the training department budget, allocating resources efficiently and tracking ROI to report on the effectiveness of training programs to executive leadership.
• Change Management: Lead the training initiatives associated with new policies, system rollouts, or menu changes, serving as a key liaison between corporate and field teams.
• Corporate Store Management: Ability to manage, hire, and train for corporately run locations.  Keeping in line all financials and KPI’s.

Qualifications

• Bachelor's degree (B. A., B.B.A., or B.S.) or equivalent from four-year college or university; or Associate's degree (A. A. or A.S.) or equivalent from two-year college or technical school; or three to five years related experience in brand industry and/or training, business development, marketing, sales; or equivalent combination of education and experience.
• An individual should have strong working knowledge of Microsoft Office Suite, Internet Explorer or Google Chrome, Customer Relationship Management systems, Teams, Zoom, and scheduling software.
• Schedule flexibility and willingness to travel as needed

Once you become part of our amazing team of winners you’ll enjoy:

Competitive compensation

Comprehensive training to hone your skills at our headquarters

Travel opportunities

Medical, Dental, Vision, and Life insurance coverage

Short- and Long-term disability insurance

Generous time off and paid Holidays

401(k) plan with company match

Employee Development Programs

Social gatherings and team building activities

Leadership workshops for personal development

Recognition for our top performers

Philanthropy – a chance to give back to the community

Join us at United Franchise Group – a global leader for entrepreneurs!

Apply today!

Additional Information

All your information will be kept confidential according to EEO guidelines.