Scheduling Team Lead

Description

We are currently hiring a Scheduling Team Lead to join our Appointment Scheduling Department.

Join The NeuroMedical Center Team

At The NeuroMedical Center, our mission is simple: to make a meaningful difference in the lives of every patient we serve. Achieving that goal starts with exceptional people. We are seeking compassionate, dedicated professionals to join our team.

Requirements

Staff Support

• Serve as the primary point of contact for call center staff
• Provide guidance on scheduling protocols and practice workflows.
• Assist staff with complex scheduling situations.
• Intervene with difficult or escalated patient calls when needed.
• Support staff in resolving patient concerns in a professional and timely manner.

Scheduling & Provider Coordination

• Assist with managing provider schedule changes including:
  • Schedule freezes
  • Provider time off
  • Clinic closures 
• Coordinate patient rescheduling when provider schedules are modified.
• Ensure patients affected by schedule changes are contacted & rescheduled appropriately.

Workflow & Task Monitoring

• Monitor Athena buckets to ensure staff complete assigned daily tasks.
• Ensure incoming scheduling requests, patient messages, & referrals are addressed in a timely manner.
• Identify backlog or delays & redirect staff as needed to maintain workflow efficiency.

Staff Coaching & Support

• Provide coaching & guidance to staff regarding scheduling accuracy and patient communication.
• Reinforce department policies & scheduling guidelines.
• Identify training opportunities & communicate trends to the supervisor.

Operational Support

• Monitor call center activity 
• Communicate concerns or workflow issues to the supervisor & DOO
• Support implementation of workflow improvement. 

Why join us?

At The NeuroMedical Center, you’ll find a supportive work environment, outstanding benefits, and the opportunity to gain valuable experience in advanced brain and spine imaging.

We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance 
• Voluntary life, dependent life, and short-term disability coverage 
• Accident and cancer insurance options 
• Employer-paid basic life and AD&D insurance 
• Employer-paid long-term disability insurance

Team members become eligible to participate in our retirement plan after one year of service. You’ll also enjoy paid time off that grows with your tenure.

Join a team where your expertise contributes to advanced neurological care and makes a real impact every day.