Universal Banker

We are dedicated to becoming a Brand of Choice by bringing value to the lives of our associates, customers, and communities. We deliver a Legendary Experience through empowered and experienced banking professionals, disciplined processes, and forward-leaning technology. We help to find, grow and keep the best talent in each community we serve.

 

What You’ll Do:

You have a passion for owning and managing projects and promoting a strong team and organizational culture. You are friendly, organized and enjoy adding value to the customer experience. You have a strong desire to learn and support the banking center with your authentic, fun and engaging attitude. You are a self-motivated, courteous and professional individual and can juggle tasks while keeping everything and everyone you support on time and in order.

 

Essential Duties and Accountabilities:

Meet and greet customers as they enter the department or facility. Assess the needs of the customer, explain the accounts and services available, and assist in the selection of the most appropriate product or service for the customer’s needs. Open new personal or business accounts including checking and savings accounts, certificates of deposit (CD), safe deposit boxes, internet banking services, ATM and debit cards, and credit cards. Accurately prepare all related documentation.

Provide accurate and timely service on account maintenance and research request, change of address requests, stop payment requests, telephone and wire transfer requests, check orders, funds transfers, and other customer requests. Respond to customer inquiries and concerns and resolve problems or discrepancies with customer accounts. Accurately and efficiently process and record teller transactions for Bank customer including cashing checks, accepting deposits and withdrawals, conducting money transfers, placing stop payments, cash advances, and other related services. Verify and balance cash drawer daily. Assist in identifying cash offages. 

Demonstrate sound risk management in decision making, including displaying solid knowledge of guidelines for fraud prevention and robbery. Understand and comply with loss control measures by maintaining cash drawer within prescribed limits. Prepare necessary forms for proper completion of Bank Secrecy act (BSA) requirement, including obtaining appropriate documentation from customer and non-customers.

Actively participate in the retail sales program; attend appropriate sales training: utilize sales program initiatives; work with the Branch Lead to set goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services.

Acquire and maintain thorough knowledge and understanding of compliance, security and regulatory issues relating to teller and customer service areas (e.g., Bank Secrecy Act, Regulation CC, E, DD, P, OFACE, etc.) evidenced by appropriate application of these regulations in day-to-day operations. Consistently deliver Legendary Service by promptly and professionally greeting customers in-person and by phone and facilitating a welcoming and customer-focused environment.

Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school education or equivalent.
Basic math, computer and typing skills required.
Attention to detail required.
Ability to maintain regular and punctual attendance with flexibility to work hours as needed, including but not limited to rotating Saturdays, as determined to meet business needs.
Must possess good judgment skills and the ability to handle confidential information.
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.