Intuit is a company that connects small business owners with credentialed experts through QuickBooks Live. They are seeking a Senior Staff Product Designer to define seamless and scalable experiences at the intersection of AI and human expertise, ensuring high-quality interactions within the Live ecosystem.
Responsibilities:
- Define and own experience strategy across multiple product areas and domains
- Identify high-leverage systemic opportunities—the friction points that, when solved, elevate entire workflows rather than individual features
- Establish design principles and frameworks that guide decision-making across teams and persist beyond any single project
- Drive multi-quarter or multi-year strategic plans that balance near-term business goals with long-term product coherence
- Align senior Product and Engineering leaders around a shared vision, translating complexity into clear direction
- Elevate interaction and visual quality across multiple domains—setting and defending a high bar for clarity, precision, and craft
- Lead large, ambiguous design explorations that span multiple teams and require deep systems thinking
- Strengthen and evolve shared design standards and interaction models, knowing when to reinforce consistency and when to push forward
- Reduce fragmentation and design debt across product surfaces by identifying patterns and establishing scalable solutions
- Balance experimentation and innovation with long-term clarity and the trust that small business owners place in QuickBooks
- Use analytics, research, and qualitative insights to identify strategic opportunity spaces and validate design direction
- Connect design investments to measurable customer and business outcomes—articulating the 'why' behind strategic choices
- Partner closely with Engineering and Data Science teams to understand technical constraints and shape architecture that enables better experiences
- Drive thoughtful AI-assisted and AI-native experience patterns that meaningfully improve workflows without creating confusion or over-automation
- Actively lead conversations on how data should inform design decisions, surfacing insights that others might miss
- Communicate cross-domain design strategy clearly to senior stakeholders, making the invisible visible through compelling narratives and frameworks
- Influence decision-making at the Director and VP level through clarity of thought and strength of work
- Lead large cross-functional initiatives requiring alignment across product, engineering, and business organizations
- Mentor Staff and Senior Designers, elevating their systems thinking, craft rigor, and ability to work at scale
- Strengthen design practices, processes, and quality standards across teams—modeling how great design work happens