Sr Staff Product Designer - Quickbooks Live Experts

Intuit is a company that connects small business owners with credentialed experts through QuickBooks Live. They are seeking a Senior Staff Product Designer to define seamless and scalable experiences at the intersection of AI and human expertise, ensuring high-quality interactions within the Live ecosystem.

Responsibilities:

• Define and own experience strategy across multiple product areas and domains
• Identify high-leverage systemic opportunities—the friction points that, when solved, elevate entire workflows rather than individual features
• Establish design principles and frameworks that guide decision-making across teams and persist beyond any single project
• Drive multi-quarter or multi-year strategic plans that balance near-term business goals with long-term product coherence
• Align senior Product and Engineering leaders around a shared vision, translating complexity into clear direction
• Elevate interaction and visual quality across multiple domains—setting and defending a high bar for clarity, precision, and craft
• Lead large, ambiguous design explorations that span multiple teams and require deep systems thinking
• Strengthen and evolve shared design standards and interaction models, knowing when to reinforce consistency and when to push forward
• Reduce fragmentation and design debt across product surfaces by identifying patterns and establishing scalable solutions
• Balance experimentation and innovation with long-term clarity and the trust that small business owners place in QuickBooks
• Use analytics, research, and qualitative insights to identify strategic opportunity spaces and validate design direction
• Connect design investments to measurable customer and business outcomes—articulating the 'why' behind strategic choices
• Partner closely with Engineering and Data Science teams to understand technical constraints and shape architecture that enables better experiences
• Drive thoughtful AI-assisted and AI-native experience patterns that meaningfully improve workflows without creating confusion or over-automation
• Actively lead conversations on how data should inform design decisions, surfacing insights that others might miss
• Communicate cross-domain design strategy clearly to senior stakeholders, making the invisible visible through compelling narratives and frameworks
• Influence decision-making at the Director and VP level through clarity of thought and strength of work
• Lead large cross-functional initiatives requiring alignment across product, engineering, and business organizations
• Mentor Staff and Senior Designers, elevating their systems thinking, craft rigor, and ability to work at scale
• Strengthen design practices, processes, and quality standards across teams—modeling how great design work happens