Site Reliability Engineer
United States of America
Contract
1 week ago
No H1B
Key skills
SQLShellAIGenerative AISnowflakeBigQueryAirflowSpannerChange ManagementCommunication
About this role
Sapphire Software Solutions Inc is seeking a highly skilled Site Reliability Engineer (SRE) with a strong focus on availability, reliability, and performance. The ideal candidate will monitor and enhance system reliability, manage batch production incidents, and collaborate with teams to ensure effective communication and coordination.
Responsibilities:
- Monitor batch flow to ensure system reliability and stability
- Handle batch production incidents and escalations promptly
- Create and support batch plans for both planned and unplanned outages
- Improve alert quality and reduce noise in monitoring systems
- Provide support for batch jobs in a 24x7 shift model
- Collaborate with onshore and offshore teams to ensure effective communication and coordination
- Participate in incident, problem, and change management processes
- Conduct root cause analysis (RCA) and post-incident reviews
- Support production release and change validation efforts
Requirements:
- Minimum of 8-10 years of proven experience with a strong focus on availability, reliability, and performance
- Minimum of 5 years of experience with Unix commands and shell scripting
- At least 5 years of experience working with Informatica, including the ability to create mappings
- Minimum of 3 years of experience with proficiency in BigQuery, Cloud Spanner, Airflow, and monitoring & logging tools
- Experience in query writing for MS SQL
- Knowledge of stored procedures and batch job support in PL/SQL
- Proficient in query writing for Snowflake
- Experience with at least one scheduling tool (e.g., Control-M, Tidal)
- Familiarity with incident, problem, and change management processes
- Utilize automation and generative AI to minimize manual operational efforts
- Develop scripts and dashboards for monitoring, alert analysis, and reporting
- Strong communication skills to effectively collaborate with onshore and offshore teams
- Ability to thrive in fast-paced, high-pressure environments
- Willingness to work weekends and on-call shifts based on project needs