Project Manager

Milestone is a high-touch settlement services provider revolutionizing mass tort settlement administration through innovative technology. They are seeking a Project Manager to ensure effective client service, coordinate project deliverables, and manage direct reports, playing a key role in the efficient operations of the team.

Responsibilities:

• Practice principled and clear communication both internally and externally
• Respond to all client emails or phone calls within one business day
• Identify and escalate client or operational issues or problems in a timely manner
• Proactively anticipate the client’s next question and address before they ask, when possible
• Produce work that is of client-facing quality or is circulated internally with clear questions while in draft format
• Strive to build a relationship with the client as a partner rather than a vendor
• Efficiently and accurately disseminate routine reports to clients on weekly/monthly basis
• Act with principle and embody Milestone’s values as the face of Milestone to our clients
• Uphold confidentiality and handle confidential material and information professionally
• Send data to and receive data from external parties in a secure manner
• Coordinate timely and accurate execution of key activities and tasks as outlined in the proposal, orders, project documents, and/or client requests
• Take ownership of work produced, as well as other special projects or process improvement/strategic initiatives as assigned
• Respond in a timely manner to colleagues to keep project deliverables on schedule
• Punctually update and complete required reporting and information entry across various platforms
• Be respectful of your own and others’ time
• Propose solutions when identifying any problems
• Appropriately communicate clients’ needs internally
• Display a professional level of attention to detail and produce error-free work that requires little to no revisions or oversight or clearly escalate areas for feedback and assistance
• Analyze, interpret, and communicate high volume case data within Excel
• Be dependable and agile
• Communicate with empathy
• Coordinate with other operational groups and effectively delegate tasks to the appropriate team member while retaining responsibility for successful completion of the task
• Communicate and prioritize to remove any roadblocks to task completion
• Provide context and transparency while remaining professional and respectful
• Request assistance with both detail and humility
• Create timely and accurate task requests and instructions for completing tasks
• Conduct regular one-on-one meetings with direct reports, prioritizing a coaching approach
• Own your own behaviors as a leader
• Approach conflict resolution with respect and curiosity
• Manage with trust and respect
• Clearly articulate expectations and hold direct reports accountable to those expectations
• Provide regular constructive feedback
• Complete all reviews and other managerial feedback as required

Requirements:

• Bachelor's degree
• 5+ years experience in mass tort settlements
• Proficiency in MS Office Suite, including MS Word, Excel, and Outlook (i.e., Pivot Tables, V/XLOOKUP, Macros, Data Validation tool suite, Mail Merge, etc.)
• Proficiency in Salesforce
• Must be able to meet deadlines, wear multiple hats, maintain flexibility to pivot as needed throughout the day, and thrive in pressure situations
• Maintain a high degree of attention to detail and professionalism in working with various clients, time-sensitive materials, and confidential matters
• Exceptional interpersonal/communication skills, both written and verbal, with an emphasis on managing time, documents, projects and relationships with law firm clients and vendor collaborators
• Must be a self-starter able to work independently under minimal supervision, but also take direction/guidance well and function efficiently as part of a collaborative team
• Ability to effectively prioritize, organize, and juggle multiple tasks/projects/deadlines simultaneously