Milestone is a high-touch settlement services provider revolutionizing mass tort settlement administration through innovative technology. They are seeking a Project Manager to ensure effective client service, coordinate project deliverables, and manage direct reports, playing a key role in the efficient operations of the team.
Responsibilities:
- Practice principled and clear communication both internally and externally
- Respond to all client emails or phone calls within one business day
- Identify and escalate client or operational issues or problems in a timely manner
- Proactively anticipate the client’s next question and address before they ask, when possible
- Produce work that is of client-facing quality or is circulated internally with clear questions while in draft format
- Strive to build a relationship with the client as a partner rather than a vendor
- Efficiently and accurately disseminate routine reports to clients on weekly/monthly basis
- Act with principle and embody Milestone’s values as the face of Milestone to our clients
- Uphold confidentiality and handle confidential material and information professionally
- Send data to and receive data from external parties in a secure manner
- Coordinate timely and accurate execution of key activities and tasks as outlined in the proposal, orders, project documents, and/or client requests
- Take ownership of work produced, as well as other special projects or process improvement/strategic initiatives as assigned
- Respond in a timely manner to colleagues to keep project deliverables on schedule
- Punctually update and complete required reporting and information entry across various platforms
- Be respectful of your own and others’ time
- Propose solutions when identifying any problems
- Appropriately communicate clients’ needs internally
- Display a professional level of attention to detail and produce error-free work that requires little to no revisions or oversight or clearly escalate areas for feedback and assistance
- Analyze, interpret, and communicate high volume case data within Excel
- Be dependable and agile
- Communicate with empathy
- Coordinate with other operational groups and effectively delegate tasks to the appropriate team member while retaining responsibility for successful completion of the task
- Communicate and prioritize to remove any roadblocks to task completion
- Provide context and transparency while remaining professional and respectful
- Request assistance with both detail and humility
- Create timely and accurate task requests and instructions for completing tasks
- Conduct regular one-on-one meetings with direct reports, prioritizing a coaching approach
- Own your own behaviors as a leader
- Approach conflict resolution with respect and curiosity
- Manage with trust and respect
- Clearly articulate expectations and hold direct reports accountable to those expectations
- Provide regular constructive feedback
- Complete all reviews and other managerial feedback as required
Requirements:
- Bachelor's degree
- 5+ years experience in mass tort settlements
- Proficiency in MS Office Suite, including MS Word, Excel, and Outlook (i.e., Pivot Tables, V/XLOOKUP, Macros, Data Validation tool suite, Mail Merge, etc.)
- Proficiency in Salesforce
- Must be able to meet deadlines, wear multiple hats, maintain flexibility to pivot as needed throughout the day, and thrive in pressure situations
- Maintain a high degree of attention to detail and professionalism in working with various clients, time-sensitive materials, and confidential matters
- Exceptional interpersonal/communication skills, both written and verbal, with an emphasis on managing time, documents, projects and relationships with law firm clients and vendor collaborators
- Must be a self-starter able to work independently under minimal supervision, but also take direction/guidance well and function efficiently as part of a collaborative team
- Ability to effectively prioritize, organize, and juggle multiple tasks/projects/deadlines simultaneously